i came early thinking i would get the room i wanted but understood check in was at 3pm. they told me to come back at 2:30pm and the room would be ready and i did and the room was not ready and told me to come back again 2 more time and it was 4:30pm by the time i was able to check in and in the mean time we went to the bell desk to send our luggage to our room but 2 hours later they didn't we had to call twice. they had lost our luggage. The room was okay not all that great. i wanted to use there gym but apparently you have to pay to us it or be a gold member to even use it. You would think that would be able to us the gym because your a guest at the hotel and you already paid to stay there. The hotel is located in a good spot. i would recommend not not going left when exiting the hotel. there are a lot of bums and scary people that direction. Not a good experience. Parking is very expensive at the hotel. $45 a night plus tax is outrageous. i wouldn't recommed parking in the city or renting a car. the maids were nice and the people were very helpful with directions, but i wouldn't stay here again. i had a bad experience.

Would come again. The location is very good - very close to the heart of the city, the Union Square. Rooms have been cleaned on time and also everything else, the service and front desk staff very pleasant. Only the weather was not what I expected, but maybe if I pay better price then I could get also better weather... lol

Location, location, location.....Extremely close to union square!!!!!! I think the hotel was very nice and close to a lot of great restaurants and bars!!!! My faves being The Chieftan and Foleys...... Get ready to enjoy sf at its best....The hotel was clean and staff very friendly...Don't bring or rent a car, cable cars close by as well as muni and bart. Things within walking distance. Parking is very expensive around the city and to park your car at the hotel....... I would stay again in a heartbeat!

Parking was 45.06 a day on top of the advertised room rate, which would have swayed my decesion as to where to stay. You should make hotels post the parking alongside of the room so travelers can make a better choice.

Our stay at the Hilton was OK. Not great, but not bad. The service was good. They made reservations at a local restaraunt that was appropriate to take 3 small children. The gym was very nice although a little pricey for 2 days. The main problem was the way we were treated with the kids. We felt a little unwelcome with the kids.