The rooms are small, but very clean and well appointed. We stayed in Tower 1. Floors 26 and above have 'upgraded bedding'--ask for it!! The staff (with exception of front desk & bar) was very friendly. Good free breakfast buffet every morning. Pool was nice. Fantastic view from rooftop restaurant--nice meal. Spa & gym are lovely. Not in the best SF neighborhood. (Avoid the Mona Lisa restaurant in the Italian Section of SF).

everything worked out just great, great room, great personnel, ubication,

Very elegant room furnishings at level 12 where I stayed. But between level 7 to 10 where we accessed the garage, the decorations in the corridors are way older and simpler - not sure if the rooms at these levels are as good. Great experience at great price. But if I knew of the parking ($40 a day) fee, I may have chosen a different hotel/location to stay. But overall, it's worth it with a bit of inconvenience (we end up taking taxi to go everywhere once we realize parking is so difficult and expensive in the city.)

We loved this hotel. We had a beautiful room with a great view. Stayed here once before with our kids. Would definitely recommend it. Nice gym and spa. Close to everything.

We were in San Fran for a concert, so it was a short stay, but a GREAT stay! We walked in and were very impressed by the atmosphere. I was VERY happy to see a Starbucks on my left. This place is pretty huge, so it could be easy to get a little lost.. but this wasn't an issue. We got to our room in no time..very nice beds, great blankets. We requested more blankets, pillows, and a refridgerator - and they arrived within 20 minutes or so. Room service was a little pricey, but we were expecting that. The food was outstanding! My only concern about the menu was that there was no shrimp! I usually get shrimp cocktail when i'm staying in a hotel, and when I called they said they don't serve it. But again, that wasn't a big deal. The next day we used the pool.. it was a bit small and cold - and the jacuzzi was closed/no water. Keep it mind it was April, so we were ok with that. If it were July, would've been a different story. Their spa is GREAT! It of course is it's own company (can't remember the name of it), but it was great. Very accomidating. The concert venue (Wharfield) was a 5-10 minute walk, so it was perfect location for us. Around the streets of the venue, it was a little ghetto.. but around the hotel, not so much. I felt safe staying there.. and I'd do it again. In fact, i'd LOVE to stay there again. I definitely plan on it next time i'm in San Fran.