Crowne Plaza Columbus-Downtown
- 3 out of 5
- Avg. Member Rating
- 6
- Reviews
Expected more for the money- no way I'd return
- July 28, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Although I was there on business, my parents and two boys (4 & 7) were with me taking a mini vacation. Nice lobby. Friendly staff. The issues began when we returned from dinner on the 2nd night and the speakers in the hallway were making a loud static noise. I went to the front desk and asked if it was some type of alarm and they said the power was being worked on but that if there was an emergency, these were the speakers they would be attempting to make announcements on. ?? We return to our room to find that half the lights in our room weren't working (including in the bathroom and hallway outside the bathroom), neither was the tv. And the toilet wouldn't flush and had no water in it. I called guest services but no on answered (this happened 2 or 3 times) I went back down the stairs from the 5th floor to the desk and they said they would send up "an engineer". 30 minutes or so later a man w/no tools shows up, tinkers in the dark bathroom and says he has to go downstairs. Another 30 minutes later he comes back, we hear water running and a "oh no" and he rushes from the room later returning and proclaiming that it is fixed. We use a flashlight to check and the bathroom floor is flooded. I again call guest services who send up someone from housekeeping who just wipes up the water with the towels from the floor. This is about when all of the power went out of our room. Pitch dark. We go back downstairs (it's around 11p.m. but we don't dare go to bed). No one seems to know what is going on but eventually the power did return.
Amazing Customer Service!!!
- April 12, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
The entire staff was friendly, helpful and professional. They had a few extras in the hotel that made it nice, overall the hotel rooms were above average, but not anything out of the ordinary. The lobby was nice, but due to low capacity the bar was not open. The hotel is walking distance to National Arena (where the Bluejackets play). Close to several nice resturants and only a short cab ride from the airport. It was the customer service that made the entire trip though.
Very disappointed
- March 27, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
Room smells like old wet cloths. Bathtub was brown. They need to scrub more harder. Need more elevator.Valet service was nice and friendly. The bed was very comfortable.
Think twice about his one!
- March 23, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
Not at all impressed or what was expected with this hotel name. Booked room online well in advance and was told they gave away the room I booked...got a dingy room and a fridge they threw on the floor. Will never stay here again! Emailed the hotel and have yet to hear from them!!!!!
Disappointing for Brand
- December 14, 2006
- Rated 3 of 5 by
a traveler from Travelocity.com
The rooms were very comfortable especially the bed. It could have been because of the day that we stayed but hotel was very busy and noisy. Every department was understaffed. had packaged that included breakfast, when we arrived they told us that there was no food left, it is a full service restaurant, are you kidding me. Immediately checked out only to wait for 35 minutes for valet to get our car. Will not stay again.