Description: I usually give only good reviews, but in this case, I had to share my horrible experience at The Clarion Emerald Springs, in Las Vegas. From the website, it looks really nice and clean, and it’s only 3 blocks from the Strip. They offer free limo service to anywhere on the Strip. They have a nice, heated outdoor pool, a 24-hour fitness center, and all the rooms include coffee makers, Nintendo game systems, refrigerators, wet bars, and free cable with HBO. Some rooms have microwaves and Jacuzzis.
Now, to start off, the front desk clerk who checked us in was wearing GREEN nail polish. I work in the hospitality industry, and that is just plain unprofessional.
Our room was filthy: stained carpet, cigarette burns on the counters (even though this was a nonsmoking room), stained wallpaper, flimsy, plastic closet door, stained tile in the bathroom. It was quite a sight. I felt like I was in the ghetto. I called to move rooms and was told that because it was Friday night, the entire hotel was sold out and there was no other room to move us to. That was just unacceptable for the price I was paying: $125 a night. We had no choice but to stay, but the night only got more interesting.
Now, I realize we’re in party central, but the ceilings and walls were paper-thin. I could hear the people above us walking around--sounded like elephants, of course. And I could hear the muffled conversation of the people next door. That went on all night, as the people above us kept coming and going.
I’ve stayed in all kinds of hotels, and I’ve never been able to hear the people above me. The pool was the only nice thing about the property. It was cool and refreshing.
I was under the impression from the website that this was NOT a budget hotel, but based on the condition of the room and common areas, I beg to differ.
It’s in a GREAT location, right down from the Strip, and it would have a lot of potential if someone would repair and maintain the property.
After my sleepless weekend, I vowed to never stay there again and make sure no one I knew would. My only comfort was the letter I wrote to the GM, and he replied by refunding all of my money. Thank you for that. GOOD JOB.
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