ResortQuest Waikiki Joy Hotel
- 3 out of 5
- Avg. Member Rating
- 9
- Reviews
stayed 4/22/09 to 4/29/09
- May 3, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I have stayed here for almost 10 years once or twice a year, I come back because the hotel staff are the best in any hotel in Waikiki,there service is above and beyond what you will get any where else, yes the decor is outdated but in excellent shape and very clean, no you dont have a view of much but I only sleep there, I dont go there to stay in the room, easy to get to and get out of Waikiki and if you rent a car it will be there in 3 minutes out front not 20 minutes like alot of the big hotels
Staff is not helpful, inresponsible.
- September 11, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
Room key broke and it took 2 hours to get in. None of the staff helped me and responded to my request to fix it as soon as possible. Very very bad customer service, I will never stay there again.
Cleanliness Issues
- May 20, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
This hotel is in dire need of updating. The refrigerator was rusty and growing mold making the whole room smell. The bathtub which was described as a full sized oval jacuzzi tub was actually a dingy, pink, tiny, rectangular tub which had mildew under the faucet. We asked to see another room immediately and the front desk let us know that they had nothing else available. He did not offer to have our room cleaned or even offer us a discount he just acted like we were out of luck. Also, the surround sound that they advertised as playing hawaiian music as we entered was not playing and was a very outdated bose system with two front speakers. The wallpaper was peeling and yellowed from cigarette smoke. Also, the non-smoking policy was clearly not enforced as our hallway constantly reeked of smoke. The saving graces of this hotel was that the valet parking was inexpensive compared to other hotels, the location was within walking distance to the beach and the main shopping street, and the continental breakfast was always pleasant. If this hotel was updated and cleaned properly it would be a steal but I would not be willing to stay here again considering the issues we had our first time around.
Decent Hotel - good location
- December 4, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
The hotel is an older property that needs to be updated. The location is great, with most things within walking distance. The hotel is clean and the staff helpful.
- March 7, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
The hotel staff were very friendly/helpful. The entry/lobby was veryappealing to the eye with beautiful plants/greenery everywhere. The rooms were fine however the wallpaper could use either some cleaning/changing. The continental breakfast was convienent for us because once you get to that beautiful island you don't want to spend much time inside . I would like to say that your staff were absolutely WONDERFUL !! Our honeymoon was 2-15-07-2-20-07 and it was nothing but a wonderful experience !!!!!! This hotel is blessed with great staff !! We'll be returning !!!!