- sirfarmer
- First Reviewer
- 2 out of 5
- Avg. Member Rating
- 5
- Reviews
Once was very nice
- September 23, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
The hotel's staff was excellent , from the bellman to house keeping!
However, this property is getting a little long in the tooth and needs an upgrade.
This is not a good value for the money spent.
I was treated horribly
- April 14, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
I got a suite in the hotel so that I could celebrate my birthday with a few friends but could not even do that because of a terrible venting system that carried noise down to the floor below. I couldn't understand why I was getting noise complaints from the floor below and no one could hear anything from outside the door or even from the bedroom in the suite. The manager was extremely rude and even entered my room without knocking.
Nice business class hotel
- March 25, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
Stayed here for the NCAA Women's Basketball Tournament next door at the Hartford Civic Center. Very luxurious linens and comfortable beds, nice restaurant downstairs, recommended.
- October 31, 2006
- Rated 2 of 5 by
a traveler from Travelocity.com
Rooms very small. Small easy chair w/o ottoman, very small closet, toilet next to tub, you have to shut door to get out of tub, tv kept shorting out, maintenance called twice to fix it, housekeeping efficient and friendly. You can smell the kitchen from the elevators and in the hallways. Restaurant overpriced, lukewarm food, bad service, charged 18% gratuity on a breakfast buffet, had to ask 3x for beverages, etc. Final outrage, my mother sat on bench in locker room and it tore out of wall and collapsed to floor causing large bruise and breaking skin on her leg.
Hilton Hartford
- September 18, 2005
- Rated 1 of 5 by
sirfarmer from Boston, Massachusetts
I must say that I have just completed the most disappointing stay at the Hilton Hartford. Granted, it was a very reasonable rate for a last-minute booking, but that hardly excuses the level of service I received. The new decor and ambience hardly justify the poor customer service and staffing I received. It's a good thing my reservation was only for one night, or I would have gladly paid the early departure fee that was displayed on my keypacket. Fortunately, there are other hotels in the area with an adequate level of service.
From journal Weekend in Hartford