Wonderful
- May 27, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
This was our first overnight stay in NYC. Upon check in we were upgraded to a suite on the 17th floor at no extra charge. Our room was clean, larger than expected and tastefully decorated. We even had a jetted tub that was not in the room description, but a welcome surprise. The bath was all marble tile. The staff was friendly, professional and extremely helpful to us. At the time of our stay (late January 2009) the hotel was being upgraded, so when we returned after an evening of dinner and the theatre the lobby was full of brand new mattresses that were being delivered. The staff was extremely apologetic, but my husband and I totally understood....they've got to get deliveries sometime...why not in the middle of the night when guests will probably be sleeping and the lobby will be empty? Made sense to us. We would stay again without hesitation.