The first time we went to the Waldorf Astoria, the elevantors were out of service, we went with 4 children and going up and down with them was a nigthmare. We place a complaint and we received a complementary stay on our next trip to NYC, few months later we took they offer, we checked in and when we open the door of the room, surprise, it was occupeid by other people and there was clother all over the bed and luggage opened. What happened with the fame of this legendary hotel?

This was our 3rd stay at the Waldorf and once again it was an extremely positive experience. The room was very clean and well maintained with rich, classic furnishings, the bedding was extremely comfortable with exceptional linens, and the temperature of room easy to control and working well. Staff was very helpful and friendly. Location of hotel is within walking distance to Central Park, midtown area, Rockefeller Plaza, along with great shopping and dining. One word of advice...make sure you bring along a copy of your Travelocity confirmation to assist in checking in. We had "room assigned at check-in" accommodations for 2 adults and 2 young teens, and were given a room with 2 double beds which was what we wanted. Checkthe location of room during check-in. Our room faced another room in a short alcove, and you could hear the other door open and close, and the guests talking which was disturbing. It would be better to have an open hallway room. However, it didn't diminish the quality of our visit. We would most definitely stay at The Waldorf again.

Yes, I can truly say I have "been there/done that" and "would do it again in a New York minute". We were in the city to celebrate my daughter's 40th birthday - just us girls! The people were unbelievably friend, the rooms lovely, comfortable & inviting and VERY QUIET on the 9th floor overlooking Park Avenue. Loved the location too. Just a short walk to 5th Avenue, Rockafeller Center, and Times Square plus the hop-on/hop-off bus stops at the hotel.

I had always wanted to stay at this hotel, but I was extremely disappointed. The service was horrible, the "follow thru" was laughable, the noise level on my floor was so loud I thought the building was shaking!! My husband tried to surprise me with a bottle of wine and appetizers in the room. They were never delivered, the guest services woman said someone would call me and discuss what to do. I never received a call. Their claims of service are bogus! For the money, I would stay somewhere else in the future.

My stay was very disappointing to say the least. Paint chips falling from the ceiling,not to mention the bubbling and patched wall paper. When requesting another room I was informed it was "An old hotel" as my friend said then charge 1950's prices because that's the last time anyone cleaned the curtians.... Shame on them and shame on me for paying their outragious fee. The new owners the Blackstone Group need to regroup. Take my $785 and buy some cleaning products.