"Everyone in the hotel was soo extremely helpful and knowledgeable, it made the trip that much better. I would definitely go there again!!"

Really nice lobby- rooms are just okay, not nearly as fancy as the lobby would have you assume.Comfortable beds and linens. The concierge staff was very helpful and the other staff was very friendly and helpful too. The worst was that there was no wireless internet in the rooms and you had to pay for internet access. Access was from noon to noon, so if you logged on at 9 pm you would be cut off and have to repay at noon the next day.

The staff was friendly. Pool area does not have a hot tub but does have a sauna in the "locker room". Pool hours closed at 8pm on Sat. and reopened at 5:30am Sun! Too early for us both ways! Fitness center charges to use it. When choosing parking, choose valet for 39 dollars. gen. parking is 25 dollars and has to be paid every time you leave to go somewhere. With valet, you can come and go for the same price. 39 Dollars for 24 hours. Walgreens is across the street had great view of Navy Pier. Would stay again.

This is a great hotel in an even greater location right on the river. Very nice bar area on ground floor and best steak house Schulla's even though expensive. There's also a great burger bar in the lower level for cheaper eating. Rooms spacious and higher levels with great views of Lake. All in all a great experience and would definitely stay here again.

The Hotel itself was nice. I would have expected it to be luxurious with the prices of things though. Customer Service was ok. Great Location.