Sheraton Chicago Hotel and Towers
- kjlouden
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 57
- Reviews
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3
- Photos
Very good stay
- April 15, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I have stayed in quite a few hotel chains (and I have very limited preference to one over the other - usually comes down to price and availabilty). But I would like to say that this hotel has one of the best overall staffs I have ever met at a hotel. Everyone was friendly and courteous and went out of their way to accomodate your every need. Concierge and doormen were very knowledgable about the city and services (cabs, restaurants, etc). Housekeeping kept the room well stocked on coffee and towels. The extras were pricey (as you would expect at a 4 star hotel), but there was nothing that they couldn't provide you with. Everything was clean and very well maintained. The hotel bars and restaurants were impecable (again - on the pricey side but in line with other inner city, quality hotels). Great food (especially Shula's Steak House!) and stiff, top-shelf drinks. There were a few little surprises (pay internet in the room - which we got comped anyway, and a $50 deposit (hold only) upon check-in - which was off my account within 2 days). While these are standard in some places, I just didn't see them listed in anything I read beforehand. The only negative I can say is that refrigerators are not standard in every room (It had one but it was the stocked-up mini-bar - no extra room!). Not enough of an issue to offset all the good things this hotel has going for it. I would definately choose this hotel for my next stay in Chicago.
Bad beds, great staff
- March 26, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
The staff was the best. The hotel was very nice. It couldn't be in a better location. But the bed was the worst I had ever tried to sleep in. I'm a 60 year old sales rep who travels about 20 weeks a year so I've slept in a lot of bed but this was the worst.
A very comfortable and nice hotel, but..
- March 22, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
The good:
This hotel is in the perfect spot for visiting Chicago. It is just one block away from the magnificent mile and just across the river from downtown amenities. Shopping, restaurants, nightlife are all within minutes of the hotel. The memory foam-ish king bed was probably the most comfortable (not just in a hotel) I have EVER slept in. The room also came with a high definition TV that also was equipped with some high def channel, but the best view was just out the window at the Chicago river and its flanking skyscrapers. The shower had great water pressure and was roomy. Concierge was friendly and helpful.
The bad:
No free internet-$13 a day or $4 per hour. The restaurants downstairs were well reputed but absurdly pricey (oatmeal or parfait $8, Benedict $18, Lobster $90, etc.) Shower was great but didn't drain well. The gym is for certain guests only.
The disgusting:
PARKING. Not included at this hotel. The parking is below the hotel, and costs $35 per day with no in-and-out privileges. This was completely unexpected and quite a low-ball. In addition, the closest parking is still a good distance from the elevators, through a maze of never ending putrid (puke) smelling doors and hallways. Made me feel like a dejected member of a lower caste, having not opted for the $48 per day valet parking, the only other reasonable option.
Overall, the best was the comfortable beds, the worst the parking. Mainly due to the parking, I would not stay at the Sheraton in Chicago again.
Long weekend
- February 20, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
Hotel is convenat to all major sites.
Easy walking distance to most .
Only downsiides are the beds are why too soft better not have back problems and as odd as it may seem water pressure is too high, overwelms the fixtures.
Rooms could do with a refurbusing starting to show signs of wear.
Good as long as you prepare for expenses
- February 20, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
We got the room at the Sheraton for a great price, online only. While we have been to Chicago many times, we don't usually stay overnight, but this time we had a two day event at Navy Pier. Cost of the hotel was reasonable, and the hotel is nice. There were a few imperfections that we could live with, such as the bathroom door was not set right and had to be forced to close, and the hotel looked older, but nothing major. Extra costs, on the other hand, were major. Granted, this is Chicago, but in order to park at the hotel cost us $45 per 24 hour period. The in house restaurants were quite expensive as well, and the hotel has no vending machines. Tip: there are 2 machines on the lower level 1 where you pick up your car from valet. All in all decent, would have been better if we had taken the train in to eliminate parking fees. The pool was cool but excellent.