I have never written a review in my life, but this experience was so bad that I fell compelled to let others know. If you're looking for a teeny tiny room for over $230 per night with no amenities included, then this is your place!! They crammed a family of 5 into a room smaller than a MOTEL 6! Internet was an upcharge. WHO DOES THAT ANYMORE??!! Outrageous room service prices; when we tried to grab a bit to eat at 7 pm; guess what? Restaurant CLOSED!! Are you kidding me? This is Chicago, not po-dunk country bumpkin Illinois! Checking in, they couldn't even properly process my credit card for the incidental deposit. Maybe the receptionist was new?? Sure, I'll stay again - as soon as they send me a voucher for a free room night!!! Love Chicago! Go Cubbies! Love Michigan Ave! Sheraton Hotel and Towers? Not so much.

The Sheraton was an excellent place to stay. The staff was great, the location was excellent and the room was comfy. The only isssues I had was with the hotel trying to 'pad' my final bill. I was unsure if it was intentional or if it was done purposely. I caught the numerous flaws and they resolved them immediately. The personal bar was way too pricey $4.00 for a 12oz Pepsi? Come on!!! I did love it and would stay again in a heartbeat!!! Single Traveler

Very much enjoyed our short weekend stay. Hotel is lovely, beds comfortable, room service was faster than expected, food very good. The actual face to face service received was excellent but when ever called the concierge desk, was very difficult to get correct information. Didnt plan to use the pool and sauna but will know better next time. I think the location is excellent, not directly on busy Michigan ave but an easy stroll away not to mention an excellent doorman. Had a cab for us every time. We took the train in from the airport and cabbed it the rest of time around town. Loved it all.

After agonizing over where to stay in Chicago, we could not have been more pleased with our choice of the Sheraton. From the moment we entered the lobby and were greeted by staff holding trays of freshly baked cookies, to the warm colors and inviting decor of the main floor the entire experiece was outstanding. The room, with two double beds, was appointed very well with plush comforters, plillows and was immaculately clean and provided more than adequate space. Although our busy schedule did not provide an opportunity to use the fitness room or pool/sauna, we were extremely impressed with these faciliities. The staff was friendly and professional. From the housekeeping personnel, to the concierge who helped with restaurant and theatre advice, the service could not have been better. On the second day, when we returned to the hotel, housekeeping had not been to the room. Within 5 minutes of a call to the front desk, housekeeping arrived at the door with sincere apology for the oversight and made up the room. Only two minor items to consider if booking at the Sheraton. Its location is a bit more challenging for walking than some other hotels in the area. However, cab service is excellent with extremely attentive and helpful doormen. On our last day, we planned to celebrate the end of our trip with a late morning cocktail. Unfortunately, neither of the two bars or the restaurants were open for serving drinks prior to check-out time. This was a slight disappointment in an otherwise terrific experience at the Sheraton. Our next trip to Chicago, will definitely include booking accomodations at the Sheraton again.

Went three days before x-mas. was not very busy at the hotel. Loved the room, service, people that worked there, pool, gym, dining, great location can walk every where! I will do this trip every year!