Hilton Houston NASA Clear Lake
- 3 out of 5
- Avg. Member Rating
- 7
- Reviews
WORST EXPERIENCE EVER!!!! RUDEST STAFF
- January 26, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
First, we get into the room and the balcony is so small I don't even think it counts as a balcony. Also, I booked a suite and what I ended up getting was a room with two double beds with no fridge or sitting area like I was supposed to have. I didn't get a new room and i didn't get a rate adjustment. The walls are so thin! We were not being loud, simply having a conversation and recieved noise complaints in which the staff said they were going to call the cops which is not at all necessary! We were not doing anything illegal. We decided to leave and go somewhere as to not disturb anybody. When we came back, we all went to bed and one of us went in the bathroom to take a shower. We then recieved another noise complaint when we weren't even speaking! I explained this to the staff, and they were still nothing but rude. In the morning housekeeping came and was rude when we said no thank you. The parking is horrendous! There was only one spot left which was too small for a truck to get into. I would never stay here again! Its only nice on the outside. The rooms and staff are horriblel.
Wouldnt stay again
- January 14, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
Staff is very nice and welcoming. Rooms are dirty and poorly taken care of. My room had a foul odor (urine). 2 non-working electrical outlets. Needs new door hardware for safety. Walls are paper thin.
ADVENTUROUS
- September 5, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
My family and I had a great weekend and the hotel was very nice and comfortable. But the scary thing we went through was when the alarm came on at 7 in the morning and the intercom came on telling all of us to evacuate the building because there was a fire in the area. So we got up quick and grabbed our 2 sons and left the room. When we were walking down the stairs we smelled the smoke but we didnt know where it was coming from. We were staying at the 5th floor and later the person that was in the front of the lobby told us that the smoke was coming from the 2nd floor. I think it was the AC that blew out... IT was the scariest thing that ever happen to us, but i wouldnt want to stay there again. Later before leaving the hotel a person told me that this has happen twice in 1 day. yikes....
Hilton - Clear Lake
- August 28, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Very good experience. The staff was outstanding, the room was very clean and the entire facility was well above average
Great Stay!
- October 31, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
My family booked a number of rooms along with coordinating a breakfast party and small dinner party for my in-laws 50th wedding celebration over Columbus Day weekend. The Hilton was beyond fabulous. The breakfast buffet met the very high expectations of our uncle (who used to run a restaurant) and the hotel personnel were very helpful with the planning of the dinner party. We had a total of five rooms and for ten family members - every one of us were pleased with the rooms and the hotel itself. Big, fluffy down comforters and pillows! Big thirsty towels in the bathroom (LOVE the Evelyn Crabtree lotions!!) and by far the BEST in room coffee I have ever had in my life! When planning this function we looked at other area hotels and were surprised that the rooms were more affordable at The Hilton than a Comfort Inn down the road. We loved our stay and plan on staying here again!