Very Disappointed...
- May 15, 2009
- Rated 1 of 5 by
hunybaby711 from jackson, Tennessee
This was the worst Ramada Inn I have ever stayed in! After spending a day at disney with my family we checked into the hotel around 11:00 pm...after walking FOREVER without a cart to help with the luggage because supposively they were all being used by other guests....we reached our 1st room...let me start by saying the need a entire new cleaning crew..there were dark hairs all over bathroom, and when I turned down the sheets...after calling the front desk for about 15 minutes finally someone answered, I explained we were not happy with the room, she apologized and sent us on our next journey to our 2nd room...by this time it was 1:30 in the morning and I have a young child...after reaching that room we thought it was much nicer, maybe recently updated....I got in the shower...opened my face rag...there were the black hairs AGAIN! There were other guests belongings under the bathroom sink, and to top it off....there were roaches! By this time I was so upset, I called the front desk , wow no answer suprise suprise...went down there and the desk clerk was just standing there talking to a couple guys at the desk. I told her about the bugs and that I would not be paying for the nights stay. The next morning I woke up and called the manager...by this time we had discovered ants!!!! Lots of ants in the sheets!!!!! Could it possibly get any worse!? I was in tears at this point...the manager apologized and moved us again to ANOTHER room 3rd room...all we wanted to do was enjoy our day at disney...well by 12 noon I guess we made it there, but the 3rd room...alittle cleaner however had little brown bugs everywhere....not sure what the were, have tried to search them online to find what they are....not sure....but this was the worst stay I have ever had! I planned on enjoying my vacation not spending time moving room to room!
Horrible Customer Service
- July 26, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
There were bugs in our room. We were told they didnot have any other available rooms. We had to stay in dirty room and were only compensated 40.00. We were moved to a new room the next day;however, room was not much cleaner but thankfully it didnot have bugs in it. Contacted front desk did not seem to care. Our car was broken into during our stay. We were parked near the security camera but staff could not review camera because manager was not on duty the whole time during our staff. I contacted manager about our stay via telephone. She sent me an e-mail stating her staff was trained effeciently and provided a satisfactory stay. The breakfast was okay. Do not stay at this hotel if you expect effecient customer service and clean rooms.