- 3 out of 5
- Avg. Member Rating
- 14
- Reviews
Hell in Indianapolis!
- July 24, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
My room was moldy, moldy all around the ceiling and walls, the room smelled like mold and pets. The comforters on both beds had urine and blood stains on the underside, there were spider eggs in areas of the room, the hotel key card had to be re-set 3 times, the coffee maker did not have all the pieces to make coffee. There was no public Micro-wave oven available. But my room did have a great view of the lakefront but not worth the $70 a night! I plan to go back to Indianapolis but never again at the Clarion.
Airport Shuttle & Staff response
- May 9, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
The airport shuttle was not running and was shut down when we arrived at the airport. Our attempts to contact the hotel were met with rude response and shouting that shuttle could not come for two hours, if at all. Taxi ride to hotel was $25.00 from airport. Met by same desk clerk who once again was curt, abrupt and rude. Desk clerk also demanded a credit card even though room was prepaid. The same Clerk demanded credit card upon arrival and in the morning. A conversation with the manager in the morning cleared up the situation. The manager was pleasant and apologetic to us. Don't know how the manager retrained the desk clerk. A sad experience in a nice city.
This hotel didnot return the money for unused nights
- October 4, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
This was the worst experience I had in a hotel ever. I made reservations for 5 nights as part of my business trip. However some of the meetings were cancelled so I had to checkout after 3 nights. I did not get my money back for the 2 nights I didnot stay... can you believe that?
Don't ever stay in this hotel again. Its a rip off.
Makes No Sense (unhappy)
- September 12, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
I stayed at this location and was totally outdone with the rooms. The first room was not cleaned bath tube very dirty, toliet rings in the bowl, both beds covers stained with old blood spots and mattress was very stained (blood) running down the sides. When I attempted to call the front desk I descovered that there was no phone in the room. The other bed was no better it also had stains on the covers and a penny was founded in the bed which lead me to believe that the sheets had not been changed. We were given another room and found that room to have the same things going on, plus spider webs streaming from the lamp shades walls had some kind of dried substain running down it. Because of traveling with a bus load of people and not being able to cancel stay we had to go out and purchase cleaners, pillows and other items just to make it through the night. Needless to say I will not stay at this location ever again. Then when discussed with others that were traveling with me they also had the same experiences from blood stains, spiders, ants, and unlcean bathrooms, etc.
I don't understand how you can expect your clients to continue patronizing you with conditions as these.
Good place
- August 18, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
We stayed here to catch a flight to Florida. Hotel was pretty far from airport, but they have a free shuttle. The rooms are very nice and big. Everyone was nice. The pool was great! I recommned it to anyone.