- 4 out of 5
- Avg. Member Rating
- 34
- Reviews
very nice
- February 16, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
It was very very nice very clean has everything you need right there.The only problem we had is I left my wallet in the room we stayed in and when we called to inform them that it was left there they say it was not there and I'm 100% positive that is were it was left.
Hotel was horrible !!
- February 12, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
My husband and I satyed here for two nights with my daughter, son in law and baby grandson. We were meeting family from out of town for a reunion. I have booked many condo's online and always been very pleased. The online picture was either a complete fabrication or 10 years old. The unit was dirty and the staff very infriendly.
not bad for what you get
- December 19, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
We stayed there only a couple of days but felt like we were at home. The resort is sort of hard to find but once you have been there once its not hard to get around. The staff on duty, when we checked in, was very pleasant and just as helpful. It took us a bit tofind the room as it is a couple of miles away from the check-in. Keep in mind that you have to pay attention to which village you are assigned to as there are several of them. We had stayed in the Laguna Bay village which was very nice. We had booked a two bedroom apartment but when we arrived it was a three bedroom ( nice unexpected upgade) The unit was very clean and was stocked with everthing needed as if you were at home. We just wished we could have stayed longer.
Started Badly, Ended Worse
- December 16, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
The travel website advertises the pictures and descriptions from their newer townhomes combined with the prices of their outdated, uncomfortable villas over 2 miles away. When we arrived, we were literally sent over 2 miles to our villa. Unfortunately, the keys didn't work and with no onsite office, we tracked down a handyman who drove back to retrieve our keys. Once in, the room had a broken tile loose, outdated carpet, sofas, cabinetry and the cheapest beds imaginable.
Travel website worked out a $20 upgrade that was charged to travel website. After viewing the room and approving it, they promptly charged my card the full $46 upgrade fee. The excuse given to travel website was that I demanded a townhome, not a 3 room villa (not true). While the interior was upgraded we found that the dishwasher was unsecured, the towel rack in the bathroom broken and had a pulsating buzz in the bedroom wall all night long.
Upon checkout, I asked to speak with a manager. After keeping me waiting, the manager listened to my concerns. I received no apologies, no compromises, no concessions and certainly no "upgrade" refund.
While the accomodations we were given were far inferior to those advertised the more disappointing thing was the lack of customer service by the staff. The pictures you see and the description of the accomodations are not what you'll get. I would never recommend anyone stay here and will never stay here again.
Customer Service ranks poorly when needed the most.
- December 8, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Our stay at Holiday Villas provided a great weekend get-a-way. We were disappointed that we did not stay on sight, as all of our mapquest directions were from that location, but figured our way around town from the Villages at Somerset.. We did experience a problem when we were locked out of the apartment and our key did not work at midnight, with no cell phones, no phone numbers to the office (which I might add proclaimed to be opened 24/7),- no money, no keys to the car. We had simply stepped outside with key in hand and found out that key did not work. There is no security at the Villages at Somerset, no phone to the main office - nothing. I walked around the complex until I heard a television on and stopped used a strange gentlemen's phone and called 911. The Sheriff's Deputy arrived, he looked up the office number and I called to get a replacement key. I was informed I needed to get back over to the office and pick it up. No car keys, no money, no cell phones no nothing and I was suppose to get back over to the office to pick up a key. The police officer was nice enough to drive over to the main office, get a new key and stayed at the complex until he was sure the key would work. Additionally, there was no check out instructions and we just guessed on the procedure. The apartment was clean and lovely. A little disappointed in the customer service in the middle of the night when unable to figure out to get some help without calling the police.