The property is stunning. We had a condo on the main property right behind the main pool. Before we arrived I asked for an ionizer to be put in because of the smoking issue and my kids have asthma. As soon as we walked into the room I knew there was no ionizer put in because it smelled so bad. We tried to air out the room but there aren't screens on most of the windows and I wasn't in the mood to have lizards in the room. My daughters asthma acted up the whole time we were there. We found ants in the sink and throughout the stay they were in all of the bathrooms. The first night I stayed up until 2:30a.m. just washing sheets because they felt gritty and washing the place down. We ended up getting candles to help with the smell and we thought it worked until we got home and everything still stunk. I can still smell the smell in some of the items and we got home June 13th. Both deadbolts were broken, the towel rack fell off and almost hit my daughter in the head, the a/c was broken and they kept trying to repair it but it didn't work. Customer service was good because everytime I called someone was right there but I don't think I should have had to call that much. There salesman was great, we had no pressure about having the breakfast. I wish I could say the same for the corporate customer service reps. I have expressed my concerns and haven't heard anything back. I personally talked to one and she was the one who stated an ionizer would be in place and that there was no renovation being down on the property and she lied.

Compared to some reviews it was a good place for the money. We booked through interval and we were placed on the main property right behind the main pool. It seemed to be a newly renovated condo but when we first walked in the smell was horrible. I had requested an ionizer before we arrived just in case there was a smoke smell and there was no way an ionizer was placed the night before. If you are planning to stay make sure you use your first night to wash the sheets and air out the room. As soon as I walked in I threw off the quilts and put them into a closet and didn't touch them again. I washed all of the sheets and middle blanket so I knew they were clean. Both of my kids have asthma and my daugther's did act up when we were there. She coughed a lot and we had to use her inhaler a few times. As soon as we left she stopped coughing. The air conditioner didn't work so they came in and fixed it but then it wouldn't turn off. So I called again and they showed me how to reset it so every few hours I had to reset it. When we got in, there were ants in the sink so I called down and they sprayed and they stayed out of that sink but we found a few throughout the condo. There had been a lot of rain so I think they were taking shelter. If you choose to stay there it is beautiful on the main property (I didn't go across the street) and close to a lot but a car is necessary. Plan to do cleaning the first night and it will be fine.

Overall, the stay was okay. When we first got there, the hotel staff put us in a room that was very different then what we saw in the pictures, which is the reason we booked this hotel. The paint was old and was very worn in the kitchen. The appliances were new but the rest of the room looked older then what we were expecting. Also, we did not have a car and we had to walk across a busy street to get to our room because we were in their adjacent property across the street. We did ask to be moved to a newer room and we were moved to a unit in the main property which was much better. The fitness center only contained 3-4 pieces of equipment, but we didn't use them anyway. There were daily activities that were displayed everyday in the resort lobby. The resort does offer a shuttle service for $10 per person per day, which is a round trip to the Disney Theme Parks, we found this to be cheaper than a taxi, since we didn't have our own car. You do not get new towels but you can call to have them exchanged. Also, there is maid service but there is a fee which was about $37 for the full-service per day. We found that we really didn't need the maid service at all during our stay, and we had plenty of towels. There are several pools through out the property which was nice. There is no grocery store near-by that we noticed. There was a Wal-Mart but it was not possible to walk to it because it was so far away, you would have to drive to it. Overall, the hotel was nice and staff was friendly for the most part.

There were so many issues for me with this place. The most annoying was that the pictures they used on Travel website.. the pool were not THEIR pool, it was the pool of the neighboring resort, which they do share amenities with. However, to get there, you have to drive with your car! As, I was traveling with 2 small children, I specifically booked this place because of how nice the children's area of the pool was....and it wasn't even there! I also found the staff unfriendly and there were almost no activities, especially for young kids. They did have a brand new play ground on site....small, but sufficient. The unit we stayed in was awful. So many things were broken...the blinds in the living room would close, the power sockets in many of the rooms didn't work, the door wouldn't close properly unless you slammed it, and then to get out again, it took an awful amount of pulling and tugging to get it open. The dishwasher leaked all over the kitchen floor, several of the blankets had holes in them, and on and on. Instead of feeling like I was on a holiday, I felt like I was in a movie at some gritty hotel somewhere!!!

Traveling from rainy Portland, Oregon we were hoping to find a family friendly hotel with sunny pools and kids activities to keep the kids entertained without having to do the whole "Disney" thing. This Celebrity hotel was sorely disappointing. We arrived early and our room wasn't ready. The staff was unenthusiastic and uncaring. The grounds & buildings are dated and in disrepair. The Tiki Bar is a junky shack on a busy street corner. The pools are small and uninviting. Many of the amenities and activities described in the advertising were nonexistent or were available only at their "adjacent property" which was not adjacent to nor convenient to the resort. We never even checked into this hotel and called a travel agent and booked a different hotel as fast as we could. I thought I had found a great Orlando deal but, as they say, "You get what you pay for".