Check in was slow & LONG! We were here on a guest pass from a week we purchased from a co-worker's time share. At check in, we were offered a breakfast in the morning and someone would "show us around the property" so we would know where everything was. We were told that if we did this, then we could use all activities at "no charge." We were promised to be done by 9:00 am & at that time we would be given $* cash. We signed up & had to leave a $* fully refundable deposit that we were to get back when we showed up for the breakfast. We showed up & were greeted by X who said that he would be joining us for breakfast & then showing us the place. The breakfast was awful & we listened to X talk about the condos, etc. Then, he took us for a ride to show us some nice condos (ours was in the ghetto section) & then we went to big conference room. He made us an offer to buy a condo and, after discussing it, my husband and I decided it wasn't the right time for us. X then brought over a skanky woman who was rude and started to offend us. We said we weren't interested & she became more rude. My husband finally said "enough" & we got up to leave. We were escorted to a back door, no goodbye, no nothing, and that was it. We DID NOT get our $* back and we DID NOT get the $* cash that was promised. We have never, EVER been treated so poorly in our lives. This place was not worth the stess on our vacation. A dump!

This is one of those places that adults won't like as much as the kids. There are many activities for kids, but the whole thing is just weird for Adults. The master suite bathrooms have no doors and that can lead to some interesting things. They tacked on an unexpected $70 resort charge and there was no way they were going to remove it.

Very misleading we were told we were getting a 1 bedroom suite and we got a bedroom with 2 full size beds which were matresses on wooden platforms that slide when you moved. Bathroom was nice. Staff unfriendly and indifferent. When asked about the room said that is what you ordered. NEVER AGAIN!!!!!!!!

I hated this place. It was nasty but large enough for the 3of us. My daughter had to kill a roach. The showers and tub had standing water that drove us cazy. The place wasn't clean verygood. The beds were like sleeping on newspaper.

I was a bit hesitant after reading reviews, but I was really surprised. After they lost my reservation, I was given a room. 1bd/2bath. I expected just an ok place to stay, but the place was immaculately clean, and had every amenity you would need especially since we were there for over a week. The only thing you need to bring is food, and toothpaste. Location was excellent, and the pools were great. The kids loved it!