We had booked a room for 28 days..Oct 5th 2008 thru Oct 31, 2008.. We liked the price and the room was ok for the value. After 2 weeks of being there guest and losing 3 thousand dollars I has asked for an upgraded room across the hall. . They refused. Said NO.. Needless to say I was furious. I guess they don't want myrepeat business at the hotel or casino.. Some of the servers in the casino area were down right unpleasant. Not all of them but enough of them to make a lasting impression. Why they refused to move us across the hall to a nicer room, just newer curtains and bed linens is all I asked for and they said NO.. It doesn't make any sense. Henderson Ohio

Arrived on a Friday night(10:00PM). Check in line took 1:15 to check in. 3 out of about 8 windows open. Told by other staff members ?it?s always like this on a Friday or worse?. After check-in, nice room poorly kept. Looked like someone just made bed very fast and left it for next guest. Cigarette ashes all over toilet, clogged sink, light bulb on lamp next to bed burned out, free standing lamp didn?t even have light bulb. Called housekeeping, said they would be up to fix. At 12:30AM, still no one. Hung Do Not Disturb sign and went to bed. At 1:30AM, loud knock announced ?housekeeping?! Asked them to come back in AM. Called again to ask housekeeping to fix items. Still not done after we returned Saturday night. Complained at desk, attitude was they could care less. Finally someone came to unclog sink Saturday night, but said they were out of light bulbs! Spend a couple extra bucks and stay ANYWHERE but here

Pool was very small so crowded. They didn't turn the air on in the hallways, the casino, hallways and were dirty and had spider webs. The elevators didn't work. Took about and hour just to get an iron. That by that time wasn't needed anymore. There was crickets in the bathroom in our room. The ice machines never had any ice. Between the entire family, we had 11 rooms and no one will ever stay there agian. It was the worst hotel we've ever stayed at.

I found thi s I didnt find my family here at all but I found this to bee pretty unreal dont get the upper floor at all.

rooms were filthy, in need of repairs, management refused to discuss problems with us, employees attitudes were horrible