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The Westin New York at Times Square

From $ 255 per night

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Theater District - Times Square
270 West 43rd Street, New York, New York 10036(212) 201-2700 Show More Info
Times Square Photo - The Westin New York at Times Square, New York, New York

User Reviews

Results 1-10of 278 Reviews

Great location, terrible service

A traveler

Travelocity.com

July 15, 2007

We reserved a room with 2 beds for 3 nights, and the first night they gave us a room with 1 bed only and did not give us that until 6:30 p.m. and that only after very loud complaining: I suspect they overbooked even with a prepaid guaranteed ...Read more
Service not as good

A traveler

Travelocity.com

July 9, 2007

This was our 2nd stay. We loved it the 1st time but not this time. Reservations had special requests that weren't attended to despite the front desk verifying at check-in & a good tip. Service xpress did not take care of requests made early morn. ...Read more
"Great location, terrible service"

A traveler

Travelocity.com

July 16, 2007

We reserved a room with 2 beds for 3 nights, and the first night they gave us a room with 1 bed only and did not give us that until 6:30 p.m. and that only after very loud complaining: I suspect they overbooked even with a prepaid guaranteed ...Read more
Not kid friendly at all...doesnt fair well during blizzards

A traveler

Travelocity.com

February 3, 2011

I was very dissappointed in this hotel. Unfortunately we arrived the first night of the biggest blizzard since 1836 but a hotel in New York should be prepared for such things. The first night we ordered room service and my daughter broke her front ...Read more
Couldn't check in until midnight

A traveler

Travelocity.com

February 7, 2011

the hotel was in a great location. The room was clean, and the overal hotel decor was nice. Te biggest problem was that the room we had reserved two months prior was not available. We couldn't check into a room until midnight. After a day a travel ...Read more
The room was gorgeous, but very expensive without special or usual amenities.

A traveler

Travelocity.com

July 2, 2011

Free internet access and use of "spa" should be included in the price of a deluxe room. There wasn't even bottled water or newspaper delivery (there was supposed to be the Financial Times on Saturday).
Think Twice about staying at the Westin

A traveler

Travelocity.com

December 13, 2009

This hotel is conveniently located but it all goes downhill from there. Room was exceptionally small and the bathroom was too tiny to describe. Unfriendly staff also made this an unpleasant stay. Overall, the Westin at Times Square was not a good ...Read more
The Usual

A traveler

Travelocity.com

June 4, 2009

I found this hotel to be pretty average. Staff was not overly helpful but they weren't rude either. For the money I expected a little nicer facility, but from reading the other reviews, this must be the norm for New York. I guess I'm a little more ...Read more
Lack of Information

A traveler

Travelocity.com

August 13, 2009

This was a very nice hotel, but there was no information in the room telling you how to find anything in the hotel, how to call for services, or even what channel was the hotel channel.. I had to go to the front desk to ask for the down pillows to ...Read more
Overall good

A traveler

Travelocity.com

March 31, 2009

Nice room. Food on Club floor adequate. The conciege was extremely polite and helpful. The front desk was adequate and the woman in the club lounge had and attitude. She always made us feel like we were bothering her