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Fort Lauderdale

Gallery ONE - A Doubletree Guest Suites Hotel

  • $136
    Recent Rate
  • 2670 E SUNRISE BLVD
    Fort Lauderdale, Florida 33304
    954 565-3800
Avg. Member Rating
13
Reviews

Rude staff, broken pool facilities

  • May 29, 2008
  • Rated 1 of 5 by a traveler from Travelocity.com
The trip was ruined from the start while the hotel kept us waiting because the room was not ready by the advertised time. Check-in staff refused to call housekeeping to inform them of our arrival. Half the lounge chairs by the pool were broken, which meant an absurd rush to find the usable ones each day. For most of our stay two of the three elevators were broken, which on several occasions meant a journey of 20 minutes to get to our room. Other aspects of the hotel were, I suppose, acceptable.

Great Weekend!

  • April 7, 2008
  • Rated 5 of 5 by a traveler from Travelocity.com
We stayed for a long weekend to enjoy Ft L, and were very happy with the Doubletree. The room was very nice, and while our view could have been better we really enjoyed the size of the room, and the bathroom (esp the glass shower) made us both very happy. Service was very good, delivered champagne on time per my request ahead of our return one evening, room service was very good (not outstanding, but very good) and the valet took very good care of us. The walk to the beach is about 15 min and very easy. Very enjoyable.

Not bad, but some problems arose.

  • April 6, 2008
  • Rated 3 of 5 by a traveler from Travelocity.com
Pros - Very clean/large rooms - 2 nice plasma TV's located in the rooms with HD cable. - The front desk staff was very knowledgeable,helpful, and kind. - The location was fantastic for my girlfriend and me, right next to the Galleria Mall and a 5 minute walk to the beach. Cons - Only 1 of the 3 elevators was working consistently in a 14 story hotel... 1 did not work the entire time, 1 would go to random floors sometimes that were not pushed and go down when it was supposed to go up, and the other elevator was reliable. - The Bartender L was extremely rude to my girlfriend and me by giving us a lot of attitude when we asked her a question about drinks (possibly because we are only 22, I don't really know) - The ice machine was broken during our visit. - The cleaning service refused to give us an extra towel when we requested it... - The hotel failed to notify us that the Hot Tub was under construction during our stay. - The waiter in the restaurant was rather slow in 1st getting to us, only 3 tables were occupied in the entire restaurant, yet it took him 15 minutes to ask us if we wanted a drink... - The Water Bus is not as convenient as expected. It was constantly full and never really on time. When the boat was full, people were left behind at the stop and had to wait another hour. All-in-all, the bad things did not ruin our trip and it was still a successful romantic

GREAT CRUISE HOTEL

  • December 28, 2007
  • Rated 5 of 5 by a traveler from Travelocity.com
You can see the ships from the dock side seating area of this hotel.. They also are a stop for the water taxi which is must do for anyone visiting the city of Fort Lauderdale. This location by using the water taxi gives you access to all of the tourist attractions in Fort Lauderdale that you can see in a short pre cruise stay. The staff was extremely helpful and friendly. After our cruise returned to port we had a 10 hour lay over before our flight back home and th Gallery One took our luggage and stored it for us at no charge because we were guests before the cruise, other hotels wanted 3.00 per bag to do this even if you were a guest before the cruise. I would recommend this hotel for a pre or post cruise and a full vacation in Fort Lauderdale.

no elevators,no room service

  • December 3, 2007
  • Rated 3 of 5 by a traveler from Travelocity.com
2 out of 3 elevators were broken (and according to staff, had been broken for weeks)! Major inconvenience and safety violation! No room service after 11:00 pm, and no store or commisary in the hotel for any kind of beverage or food...we were told (pretty rudely) by the one person at the front, that the nearest place for snacks was down the street & across the busy highway at CVS Pharmacy!! The only ice machine in the entire hotel was on the fourth floor. Downstairs lobby, restaurant & lounge were so cold, that we couldn't stay, and took our food to-go. When we asked, again, the staff informed us that the thermostat had been broken for weeks, and there was nothing they could do about the temperature. Basically, it seems that the management is not TAKING CARE OF BUSINESS! There were so many other things wrong (including the false fire alarm that screeched into the room at 6:00 am, forcing us all to evacuate outside), that I would NEVER stay here again, even though the room itself, was very spacious and nice. I have never felt compelled to write a review for a hotel in all of my years of traveling, but I really felt that I should warn others!

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