Marriott Wardman Park Hotel
- dietsoda
- First Reviewer
- 3 out of 5
- Avg. Member Rating
- 12
- Reviews
Comfortable and Convenient
- March 23, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Loved it! Short stay but had everything I need, plus and was close to the metro
My Worst Hotel Experience Ever!
- January 9, 2008
- Rated 1 of 5 by
kdc31773 from Fieldale, Virginia
Right from the start, our visit was terrible. When we made the reservations, we asked for a king size bed and a refrigerator but instead we received two double beds and no refrigerator. There was a hole for the refrigerator but that was it. I had to call the front desk three times before a refrigerator was finally brought to my room the day after we checked in.
The room itself is very small and cramped. The bathroom is extremely small and impossible to move about in without hitting something. You cannot get to the shower/tub without shutting the bathroom door and the toilet is right against the front of the tub. Thank goodness my husband and I are not large sized people as they would not be able to use this bathroom.
The television in the room just takes up needed space because it only picks up a handful of channels. The internet connection throughout the hotel is not free. My husband and I travel very often for business and I have yet to come across a major hotel chain that charges for internet service.
Our worst experience came from the hotel restaurant, A Stone's Throw, where we were suppose to have free breakfast each morning. When we checked in, the front desk employee gave us two vouchers and explained to us that they would be used for our free breakfast each morning. The vouchers had an expiration date on them for the day that we checked out. She told us to just show the vouchers to the hostess when we entered the restaurant. We did just that the first morning and everything went smoothly. The hostess told us to keep the vouchers and show them each morning to receive our breakfast. Well, our second morning did not go as smoothly. We showed them to the hostess just as before. Then our server asked for the vouchers and we showed them to him. He then tried to keep the vouchers. He said that they were only good for one breakfast a piece not for all three days. We showed him the expiration date but he still insisted on keeping the vouchers. He told us to go back to the front desk of the hotel and tell them that we needed individual vouchers for each day. He told us that the front desk should have given us 6 breakfast vouchers, one for each day for each person. So, after breakfast, we headed back to the front desk and explained to the employee what just happened in the restaurant. She said that was not correct and that the vouchers that we had been given were correct. She told us for the next morning to just give the waiter our room number and everything would be fine. Well, everything was not fine. The next morning, we were sitting in the restaurant eating our breakfast when the server that assisted us the first morning of our visit approached our table and rudely said that we had walked out without paying on Sunday morning. My husband and I were shocked and very angered that she would say such an inappropriate thing and in front of the other guests of the restaurant that were now all looking at us. We explained the situation with the vouchers and then she walked off and returned with our current server. The two servers stood there at our table and argued over the proper procedure for use of the vouchers. My husband asked them to take their conversation else where because we were trying to eat. A few moments later, our server returned and asked to see our vouchers. We told him that he had taken them the day before, (he was also our server the morning before). He said he knew that but that the had told us to go to the front desk and get new vouchers. We told him about our conversation with the desk employee and that she would not give us new vouchers. He then walked off without saying another word. He returned and said he had called the front desk and spoke with the manager. He said that no one at the front desk knew what they were doing concerning the vouchers. He told us that he would take care of the issue. No one ever came back to our table to offer an apology or explanation before we left the restaurant, embarrassed and very mad. We went straight to the front desk and asked for the manager, who was not very friendly and didn't seem very concerned with our issue. He did offer a weak apology. We told him that it should not have been our place to run back and forth between the restaurant and front desk trying to resolve the issue. His only response was that there were lots of new employees in the restaurant and front desk that were not familiar with the proper procedure of the vouchers.
We would never stay at this hotel again! The staff was obviously not concerned with providing an enjoyable stay for their guests. The concierge did not come in each morning until 10:00 am. The first morning that we stayed, our room did not receive maid service. We left early that morning for business and returned around 6:00 PM to find that our room had not been touched. We called the front desk and all they did was offer to send up some fresh towels t
I guess I learned what a Convention Hotel means....
- November 10, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
My husband and I attended a conventioned and stayed in the Executive Suite for 5 nights. The room service was poor, breakfast was an hour late the first morning and the order was wrong. The food at the Pub/Bar was not impressive although it was edible. The buffet on
Sat am in the main rest. was absolutely fabulous for me, so so for my husband. I thought our house keeper did a great job and she was very nice. We ordered breakfast for a meeting and again it was late and again it was wrong. The staff looked overworked and harried during the convention. Friday afternoon, after the majority of the convention left, the change in atmosphere was immediate. We found mints on our pillows for the first time that evening! The way it was explained to me is that convention hotels aren't really worried about repeat business (for the convention goers) as most conventions circulate. I was happy with the doormen and valets I thought they did a great job getting crowds out in their taxis. When I tried calling room service for the breakfast meeting the phone rang for 5 minutes without answer. When I called the front desk the woman walked my room number down to where room service was and asked them to call me. So the service was inconsistent, some employee's went out of their way to help while some did the least they could. Quite a large number of people I met that attended the convention stayed in a different hotel because they had already experienced this type of convention hotel mentality.
Shocking Veiw!
- August 13, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
Well, upon check in I was handed my room keys andwas just told were my room was located. No explanation about my package..the Panda Package..the parking and a Panda Welcome kit was supposed to be given to me..but none was given.. no parking pass perhaps a smile at least ..but none...so I had to go back to the deskl and ask for al the above mentioned items..they were apologetic and all, but when I asked for an additional Panda Welcome kit (which I was willing to pay for) I was told no..they had to order it???? So I get all my needed materials and we go and park the car in a hard to find parking garage..terrible and confusing to say the least. We get to room which is not at all near the pretty part of the hotel as pictured in the photos, but in the back which is not even the same building that the pictures show on the web site!@#$....we open out curtains to see the garbage dump below and the apartment building next door..not attractive at all:) We found breakfast dishes in the hall way that must of been left over from the prior guests at our door and they were not taken away until later on that night...we ordered in our first night and our dishes also stayed in the hallway all night into the day..so house keeping was not up to par:( Not the best hotel..the staff was nice expect for the first girl at check in whom I did not see at all after that first experience..I would not stay there again...for the price $* per night and the rooms location not worth it.
fun location
- May 20, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
great room! got one of the renovated ones with flatscreen. Really quick walk to stretch of restaurants, and if you don't mind walking further (10-15 minutes) easy to get to Adam's Morgan. Service was outstanding.