We had a great stay even though there was construction. The hotel was filled with smiles on all the staff even though there was a little noise. I would stay here again and even though it was noisey, it still one of the best romantic getaways so far! You should stay there!

When we checked in, the hostess offered to combine our rooms but instead of upgrading the first two nights, she downgraded the last night with no adjustment to the cost. We had a tiny room right next to the elevator, the housekeeping room, and a main exit from the lobby area. It was extremely noisy. Also the "Brand New" window screen did not match the window width so there was a 2 inch gap with viewing directly to the sink outside the bathroom. I fixed the gap myself with an extra sheet. There was some construction noise while we were getting ready the first day. The next morning the hammering from above started at 7:11 am!!! I complained each morning. At no time did they offer a better room. I was disappointed and complained again at check out. I was assured I would get a phone call to discuss the situation -- it has been 6 days now and we have not heard anything. After reading all the reviews, it is apparent that Best Western does not read these and that there is definitely a customer service issue there. Too bad, the location is wonderful!!! The restaurant is excellent too.

The snarky help refused to book me in to the ocean-view room I had requested and paid for, and only acquiesced when I presented the travel agency documentation they demanded. Once provided, they moved me to a crappy room in a high traffic area that was only technically what I had reserved. I don't know what qualifies someone for good rooms and service here, but a travel agency booking appears to qualify you for the opposite of that. $10 per day parking fee not disclosed at reservation or check-in - not that I would have been in a position to do anything about it at that point, anyway. When tasked about it, I was told, "travel agency gives us all kinds of problems." Furthermore, this is only a resort in the absolute most tenuous interpretation of the term. Someone with higher standards will very likely be as appalled as I was.

We always get the ocean-view room. It's the only reason we stay here! It's an older hotel, but the upkeep is excellent. My children love the fact we can walk out of our room and onto the beach! Room access is from an exterior walkway. Before if your drapes were open other guests could see into your room. No More! They recently added blinds that occupants can see out but no one can see in. Staff was great. Free WI-FI, they are adding flat screen televisons. There are fees for parking and the Monterey environment. A little green helps keep Monterey green! The 10-minute drive to Cannery Row is okay with me. At night I'd rather listen to the ocean than the nightlife. Again, get the Ocean View room! You can walk along the beach for breakfast, after a day at the aquarium, walk along the beach in the afternoon, and after dinner a moonlit walk. IIt is really right on the beach!

We had a wonderful time here. Right on the beach, listen to the sound of the surf all night while a gentle breeze comes through the window. The first floor is blocked by the sea wall, but the other levels have wonderful views. Everything you could want is close by. Trails, surfing, mountain biking, hang gliding what do you want? We only got to spend two night there and one day was foggy and the other was warm and sunny. Both days were enjoyable with plenty of things to do. The room was very nice, with clean everything and fresh flower on the table. It had a t.v. but when was there time to watch it. Came with a iron and board, hair dryer, refer (you have to turn it on though) and everything else was very nice. They even sepaerate the parking fee from the room fee so it won't get taxed. I highly recommend this hotel 2nd, 3rd and 4th floors.