Embassy Suites Phoenix - North
- 3 out of 5
- Avg. Member Rating
- 6
- Reviews
Unbelieveable
- November 14, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
We seriously did not know how nice Embassy Suites was. we never had the opportunity to stay. Check in was easy. The lobby decor was fantastic. The room was gorgeous. Housekeeping/runners were fast and efficient. The room had enough room for all 6 of us and nobody bumped into each other. The bathroom was good and the tennis courts were great. The only thing that I would say I wasn't real happy with was when I called in to make sure that the room was still available because we were running an hour late and on top of that it was an hour different than our home state, so it looked like we were two hours late, the operator acted a bit indifferent. Not rude, just not happy to be anywhere. We went to the restaraunt, the food was good. Not great, but good. Perhaps a little more variety on the menu. So all in all I would say that our stay on a scale of 1-5, with 5 being outstanding, it was a 4.5. Thank you so much.
Great hotel
- September 14, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
WE stayed at this hotel one night , the day before we flew home from Arizona. The hotel was in a great location right off highweay 17 in Pheonix. The airport was only 15 minutes away and easy to get to. I only wish we spent more time here,The rooms were very nicely decorated and spacious. Weopted for a room on the inside courtyard by the pool, The free breakfast had everything you could possibly want including an omlet station.I recommend it highly!
Bad deal! Would not stay here again
- June 3, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
I called the hotel around 10:30 am on the day of our arrival and asked if we could check in early. They said no, we had a special room and it wouldn't be ready until anytime after 3 pm. We wasted time and had lunch and arrived at 4:50. We were told our room was not ready and it would be around 40 min. I wasn't happy with that and said so. We explained that the description of our room was "pool or courtyard view". We hadn't requested this, but this was on our printout as to what we were paying for. They stuck us way in the back with no view and explained that it doesn't matter what your reservation says, they cater to their Hilton Honors customes first! The hotel mgr told us this! My husband called the main office for Hilton and the girl was sympathetic, but they did absolutely nothing and we haven't heard from them since. Absolutely NOT Embassy Suites caliber hotel. We expected a nice afternoon lounging by the pool but instead spent the time in the room fuming-not very relaxing. The mgr did give us a bag with two bottles of water and a candy bar to "sweeten my disposition"! I've never had anyone be so rude! Never again!
Far Below Embassy Suites Standards
- March 28, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Don't be fooled by the Embassy Suites name, it's FAR below their typical standards. Our reservation was not honored, staff was useless and unbelievably rude, rooms and common areas were filthy and in disrepair, couldn't get enough towels, housekeeping was shoddy, and restaurant quality and service were poor. We literally had boogers (not ours) wiped on our bathroom wall that remained there all week. There were large brown stains on our ceilings. We were told by the manager that "just because we have a reservation through the travel website doesn't mean we're guaranteed that type of room" and to "Take our complaints to the travel agency because you paid them not us" This is clearly a very poorly managed hotel in every department. Think twice before staying here.
Disappointment
- July 13, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
This was the only Embassy Suites that has been very disappointing. Not totally contained. Reminded us of a renivated apartment house. Bathrooms needed updating and cleaned! Will never stay at this one again