Very rude and unpleasant staff. They would not allow us to park our motorcycle at the hotel but informed us that we should go down the street and pay for parking. At one point we were sitting on our lanai (25th floor) enjoying the Hawaiian sunset, listening to our ipod, and security guards started yelling at us from the rooftop telling us that we were being disruptive to hotel guests; interestingly enough, during this time there was a very loud band playing at the hotels restaurant below. This place is a real trip. I would never stay there again.

I reviewed quite a few hotels within this price range and beach locationbefore our trip. This was by far the best. Even after visiting, we looked at a couple of our other options for possibly another trip and I am still very satisfied with our choice of hotel. Compared to other hotels for the same price point, we got free breakfast every morning, got a free night after x number of nights, could take breakfast to the beach with us and got upgraded from a partial ocean view to an ocean view because one of us was 50+ in age (and they actually had one available). The room was wonderful even though the upgraded room was 2 double beds instead of 1 King. That's ok -- one to lounge and read on and one to sleep on! The lanai opened to a most gorgeous view of the ocean, which by the way is just across the street (no buildings in between). We not only hiked Diamond Head, but hiked to Diamond Head from the hotel (only about 1/2 hour walk). You also get an awesome view of Diamond Head from the hotel. Shuttles to anything and everything are all around. We ate at many great restaurants all within walking distance. Shoot! You';re in Waikiki! Nearly everything is within walking distance. I especially liked the decor of the hotel compared to some others within the same price point. Some were very nice, just a bit too formal and older looking. Given the opportunity, I'd definitely pick this hotel again!

This was our first trip to Hawaii with a family of three (two adults and a college student). THE GOOD: The room was livable and not "very small." The flat-screen television was nice as well as the small fridge. We also were relatively satisfied with the "Breakfast on the Beach." Don't expect a lot of variation or a lot of content, but free food is always welcomed. The hotel's location is good, as it is close to the beach. But, let us warn you, the beach is extremely rocky. Water shoes are a must, as you will tear your feet to pieces without them. The hotel was also close to the zoo and is on the Waikiki main strip. Everything is pretty much in walking distance. THE BAD: From check-in, we were annoyed to find we were going to be charged for a roll-away bed ($35/day). Since we had three people in our room, we complained and ended up getting it for free. We also were shocked to find you had to pay to use the safe in your room. So we bought a one-day use and found that it still worked the rest of our stay (so we used it for free). THE "OK": The noise in the hotel (especially at night) is rather annoying. I am not a light sleeper, but between the hotel's creaking and sound from other rooms, I spent a few early mornings awake. The bathroom drains kept making noise late at night and we woke up a few nights to find the bathtub filled with water and bubbles. We weren't sure why... The gym: pretty small and just treadmills/ellipticals. Bottom line: Good value for money, but if you want upscale, look elsewhere. We will try a new place next visit.

will always stay there.freindly staff and very heipfull. they know all the good spots and how to get there.upgraded our room for our 30th aniversity nocharge.the keyless card to use the elavator and to get into your room is very good secure way. sometimes alittle slow but hay you are on vaccation whats the hurry.breakfast on the beach very good idiea need more food like bacon and tomato for a sandwitch.best bed i have ever sleeped on. best end of waikiki not the busyist but close to evrything you want to do. book the tours for the tourist things and rent a car to see the island.lots of good deals at the aloha stadium for souveriers every wed. and sat. take the bus to places as well only $2.00 .there is three travel desks on the lobby floor that can help you book the tours.go to the polynesian cultural center excelent luau and dinner show .

This hotel features Wolfgang Puck Express in at street level. I had a meal there and got food poisoning - from an item with chicken - and the restaurant did a horrible job responding to my concerns. I was in the hospital for a night and had to be treated for dehydration and other problems since I had vomiting and diarrhea for 8 hours straight. The hotel itself is great - just don't assume that because food is coming from a national chain that it is safe; your vacation could be ruined like mine was.