This is by far the worst hotel I've ever stayed in, I should've read the reviews beforehand. I chose the hotel because of price and location and regretted not spending more on a better hotel. I saw several families staying here that clearly felt uncomfortable with the filth and lack of security. First, the layout is like an enormous motel so anyone off the street can walk up to your room door or balcony. There is absolutely no security. The room I was originally booked into only had a sheer curtain on the patio doors to the balcony, no privacy/light blocking curtain. Also, the thermostat was hanging from the wall by a wire and did not work. A call to the front desk resulted in a guy showing up to tell me that no privacy curtain was available until the next day and that the ceiling fan was the source of air conditioning. I called the front desk and got another room (even though they had told me I received the last room that night when I originally checked in). In general, the common areas are filthy, the room carpets werer never to be vacuumed and they never changed the sheets over 4 days, sockets had scorch marks on them from shorting out, towels were not hung but left on the bed and the cleaning lady stole my toothpaste one day! Don't stay here!

Upon arrival we found parking in a strange pattern in a garage, so tight that only the smaller cars fit and if anybody parks incorrectly, other spaces will be unuseable. Okay, I accept that parking in San Francisco is an issue. When we checked in we were greeted (not) by a fairly rude woman who barely spoke English. We had questions about the area but could not get them answered. The elevators, stairs were dirty. The room was not overly dirty but could have been better and my husband saw a cockroach. The worst part though, was the hot water would run out in the morning and we would be left with a cold shower. There was a glass panel missing from our window and all panels are easily removed. Break in would be a piece of cake. They did replace the panel when I asked but since the windows did not close correctly anyway, It was like sleeping outdoors. The noise was relentless. I could have been sleeping on the balcony. Also, the heater barely put out any heat which was quickly lost due to the bad window. Positives: Blow dryer, iron, in room safe, good TV, comfortable, large bed, spacious room, continental breakfast but we did not try it, and location is convenient. It was a $6 taxi ride to Fisherman's Wharf and also to North Beach. Also, it was the cheapest room when I booked. But I would not stay again since I did not get much sleep for the noise and I don't appreciate the cold shower.

I wish there was a Motel 6 nearby. The Hotel is old and dirty. The staircases smell like urine. We got into the elevator once and the door wouldn't shut. When we got here, we were given a horrible room that wasn't even suitable for a homeless person (this place would be a perfect homeless shelter). There are light bulbs (2 of them) missing from our room. Sometimes when housekeeping comes by, the room keys are disabled and you have to get new keys to get into your room. The vending machine was empty. There's no phone books in the room. The cover was not on the thermostat and the room gets hot when you close up the manual locking window. We made sure we spent as much time AWAY from the hotel. As college students, this hotel was too bad for us. It was the cheapest to book, but you definitely get what you pay for, and that isn't much at the Heritage Marina Hotel.

rine smell in elevator; rooms not cleaned; I had to call for clean towels because had bloody in my bathroom towels; Very dirty hotel

Free parking, Yeah! The one and only positive point in the 10 minutes we were on the property. Nice lobby, but wait! The hotel smells like a mix of urine, smoke, and mold. The room had not been cleaned in a week, even though there was a disgusing mess left behind (cigs, pizza, excessive damage.) We ran for another room. And just then, some random man with a baby stroller comes walking out! With no baby! He was "switching rooms" and would be done in twenty minutes. Wierd. The whole building had a negative atmosphere and I was a bit scared to say the least. We then asked for our horribly spent money back without a place to stay. Yes, it was that bad. I guess the hotel had a decent location but there are like 10 hotels within a few blocks. In fact, go check out the Redwood Inn down Lombard towards the GG bridge. It compared like a Hilton. DO NOT STAY HERE.