Beware
- October 28, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
Stayed for two nights. On check in, were told no smoking in the room on penalty of $300.00 cleaning fee. So of course, we were scrupulously careful NOT to smoke in the room. However, on check out, the desk claimed we had been smoking in the room, probably based on empty packs in the wastebasket (I suppose we could have just thrown them on the ground outside the room where all smoking had been done). Front desk had head maid go to the room, who claimed he "smelled something". After much ado, we were not charged, but the attitude of "guilty until proven innocent" did not leave a good taste in the mouth. Not a good way to treat customers. Plus the soft drinks from the vending machine cost $2.00 apiece, and more than one customer was observed arguing at the front desk about not getting a refund for a night they could not stay after a change in plans. So watch out - not clear that these people think that the customer deserves fair treatment.