Most of the major hotel chains now have a location on or near Fisherman's Wharf. This popular tourist spot in the bay area is a selling point for many tourists. These wharf chains are all a bit less fancy and less elegant than their sister properties near Union Square or in the Financial District. These properties mainly cater to tourists or conventions.
This was actually the first time I had ever stayed down on the Wharf and I admit I booked The Sheraton mainly for Starwood points.
When I first drove up, I have to admit I was underwhelmed. The hotel is a low, very modest four-story building. It looks more like a motor lodge. The lobby was a bit warmer with a fireplace and a long check-in desk. This is a popular hotel, and the lobby was packed with tourists and guests. Morning, noon and night the lobby seemed filled with people.
Our room was small, but comfortable. It had everything we needed. The Sheraton bed made up for a lot. It was thick, cozy and very comfortable. A blue duvet cover gave the room some much needed color.
Our side of the hotel was being worked on and there was scaffolding on the outside of our window, blocking the dull view of the office building next door. There are really no good views from this hotel. It's a block off the wharf, so don't expect to see boats bobbing in the water outside your room.
My one concern was that our window did not lock and would be easy to gain entry from the second floor with scaffolding up. I told the front desk, and they moved like lightning to get the problem fixed and seemed very concerned and sincerely sorry. They even gave me extra Starwood points for the trouble.
The staff was great. The hotel was packed and very busy. However not once did we ever sense any burn out or rudeness from the staff. Everyone from the maids to the valets always had a smile and a greeting. I am not sure how they do it, but the staff made you feel like a welcomed guest, even with this busy location.
I give the Sheraton high marks for making a somewhat plain hotel with small rooms and no views into a pleasant stay. They have tried to make the rooms comfortable, and the staff is first rate. If you have to stay at the wharf, this is a very good pick.