I have stayed in several Sheraton Hotels. They have all been exceptional. This one was less than Sheraton class. Watch out for the 43.00 garage cost per night. My room was clean but the hall way wasn't. Hotel wasn't user friendly. No sense of employee's being proud of working for such a great hotel chain.

I purchased a king size suite for 3 nights and was told on my arrival that they were all gone, that I would have to stay in a queen size room. The room was in the far corner of the hotel with the window about 10 feet from the street. The width of the moving about space was about 2 feet on one side of the bed and about 1/2 foot on the other, with a narrow walkway of about 5 feet from the door to the desk. It was not worth the money that I spent. The hotel stated that renovations would be complete in September, but they were 30 % complete. The outdoor piano area is ready at all. They have installed wonderful fire pits outside to sit by on the cool nighs.

Well my first impressions, seeing this place were "jaw dropping". I got a 2 star hotel on a 4 star price. My profession as a flight crew gave me the opportunity to stay in numerous hotels and I have seen many 4 star hotels before. I am puzzled how they are claiming 4 stars. I wanted to treat my family in a 4 star hotel so money was not an issue but at the end the only thing that I paid for was just a 4 stars price. The rooms ware old, small and with squeaky floor. It had no amenities like microwave or refrigerator. Anything you need you will be charged you for it, even a morning coffee. Small bottle of water they are charging $*, sodas $*. Unfortunately, I prepaid this hotel through online travel website so I couldn't get out of it. I have seen some positive reviews here and I figure the only reason for that is that these people are from outside the US and perhaps there expectations were lesser. I recommend trying finding a hotel in the city. Transportation to Fisherman's Wharf is very easy and convenient not to mentioned cheap. ($* each way on the "F" train). Also the parking overnight from previous posts is correct, $* each night that is ludicrous. How do these people sleep at night? All the other hotels in the area have free parking and free Internet access. Good luck.

My husband and I stayed for the week-end of the 40th anniversary of the summer of love, a very well known event. However no one in the hotel knew what we were talking about,so we took a cab to Golden Gate Park & the cabbie sadi he knew where the Speedway Meadows was, then just drove around until I pulled out the map to show him, this was a cab stationed at & recommended by hotel staff. We arrived at the hotel early only to be tod the room we requested was not available so we were down graded and refused a refund or any type of comp. The front office staff did not tell us where anything in the hotel was located, we did find an ice machine clear out in the main lobby,Our view was of a parking lot full of buses. Quality & cutomer service rated poor. The on line request for a rating of our stay went on deaf ears. Won't go back to the Sheraton.

By far one of the best hotel for a decent price that I have stayed in..Concierge service very helpful and friendly. The minute my head hit the pillow I was asleep! The most comfy beds around.