All staff were extremely attentive. You won't find a more comfortable bed anywhere! The Terrance Grill has a great buffet style breakfast and they have reasonably priced lunches. The hotel provided beach and pool towels and chair covers. It was very kid friendly offering movie night each evening at the pool. The live singing was great. The only complaints were lack of free internet service and some of the other eateries were extremely overpriced. I'm already thinking of a way to get back to this spot. Save yourself the hassle and expense of renting a car. The Bus and the boat only cost $2 to ride and goes everywhere. I recommend buying the powerpass and taking the diffrent trollies around so you can see where everything is and then ask what bus to take to get back. The Blueline trolly took us out to Diamond Head. They will do curtesy drops at the certain Malls and spots and will explain historic sites and activities you can get off and do. It runs every 60 minutes so they will return and pick you up.

We were completely happy with this hotel. The day that we checked out our flight was not until 10 pm. The hotel held my bags while we took another day to soak up Waikiki. When we were done for the day, the hotel gave us a hospitality room to shower and rest before my flight at no charge. The staff was excellent and we did not handle any of our luggage, the bell staff took care of unload, delivery to room and picked up from room. They were just great.

I travel for business about 2 weeks a month to mostly tropical locations including Hawaii on many occasions. I have only found a bug in a hotel room once in a foriegn country. My husband and I were in our room all of ten minutes and found two cockroaches. We asked to be moved to another room on a higher floor and again there was a bug on our new room. The hotel is filthy, the hallway rugs are stained and were not vacuumed. Our mini fridge in each room was full of crumbs. I have never been inclined to write a review, I stay in hotels, motels, boutique hotels worldwide and am overall easily satisfied, this was the worst hotel experience I have ever had. Cockroaches are not acceptable. This is a big tourist hotel that just offers the most basic waikiki experience..

We had a great time at this resort. The Waikiki Beach is right there. Plenty of great restaurants. The breakfast buffet every morning was delicious. The service was excellent. We weren't use to the refrigerator but we got that straightened out. The room was beautiful. We had a room on the city side but that turned out great because you can't see the ocean at night when we would sit on the balcony. You are right in the center of things to walk to. It's like being in the center of Rodeo Drive with all the nice stores right next door. Would stay again. We did rent a car and did a lot of sight seeing and that was worth it too. Just a wonderful vacation!

This was our 3rd trip staying at the Hyatt and again we stayed 10 nights in our spacious room. Could have been longer. We love it and what a view over-looking the beach, street and pool area. Lots of action from our laini. A wonderful breakfast was included with our room and it was like leaving family when we once again said good bye to the staff especially in the Terrace Grill (where breakfast is served). You are all so wonderful. Very conveniently, a doctor is located in one of the towers (Diamond Head) which is great should a problem arise. Although we feel so at home in this hotel, it is getting tired and they are updating the rooms with new carpeting, etc. They were laundering the curtains when we were there. So many places to shop and lots of ABC Stores thru-out the hotel not to mention the wonderful restaurants with top quality food. The check-in girl was also excellent and very accommodating. Never used the pool area but by 10 AM most of the chairs were taken. Prefer crossing the street to the beach for the nice breeze. We'll be back.