Room not ready until 1 hour after check in time. Vauge directions to room on sprawling grounds made for long walk in 113 degree heat. Sliding shower door broken and never repaired. Pitiful 27" crt TV. Cheesy walmart furniture on balcony. Fees out the wazoo for a variety of services never used. But... the place is an experience that should be had. The room we had was a nice 2nd level over the main pool. This is no McMotel and it takes time to adjust to the throw back to the glamerous days of resort travel. They just need to ensure that the "value is there" I would have paid more even if only all those little things were taken care of.

i llllllove this hotel!!!!

To use a towncar to go to old town,kierland or most anywhere we paid about $42 plus tip each way.$100 a day is too much.We don't like to rent a car in a strange place so apparently people are willing to pay this to get to the airport or any attractions in scottsdale.It is too much. The pool is not well run.People reserve chairs at 5 or 6 in the AM and don't come back to use them for hours.By 10am most days you don't have chairs available yet there are 100's not being used.Very poor supervision by staff.Poor poolside service for phoenix.A four or five star hotel cannot maintain their ratings with service such as this.

a girlfriend and myself stayed at the Arizona Biltmore for a weekend, we were very pleased with our experience at the resort. We checked in on friday and checked out on monday and only left the resort grounds once on sunday night. the pools are all amazing, the catalina pool is the nicest but could have been a bit warmer. every single thing we ate was delicious. the layout is a little difficult to make a mental map of, and the self parking options are not so great, but the atmosphere and overall experience were well worth the trip and cost of our stay.

I lived in Phoenix for several year and never stayed at the Biltmore. It was a treat to stay at a fantastic hotel. The grounds are beautiful, the pools are nice, and the room was comfortable. Service could be a little better.