River Terrace Resort Hotel

From $ -1 per night

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240 RIVER ROAD, Gatlinburg, Tennessee 37738
865-436-5161
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User Reviews

Results 1-10of 44 Reviews


River Terrace Resort & Convention Center
SHAME

A traveler

Travelocity.com

Shame on online travel agency for having this on their site and offering no return for the service they supposedly offer. The hotel is a complete disaster!!! DO NOT STAY!!
RIVERTERRACE

A traveler

Travelocity.com

traffice is unreal, hard to get in and out of hotel, rooms were dirty, bathrooms were awful
It got WORSE

A traveler

Travelocity.com

First day housekeeping made our bed. They didn't replace towels, coffee, etc. A call to front desk was required to get necessities. Next day sheets still not replaced, no coffee, no cups. Messed up reservations and booted us a day early.
Fun in the Smokeys

A traveler

Travelocity.com

One day we received no housekeeping, no clean towels, no coffee. Management resonded when I called, but it took a while.


Overall Great

A traveler

Travelocity.com

Overall the hotel was really great. The hotel is in a great spot with plenty of parking. The room was clean, although the shower has some quirks in it. The only negative about this place was the fact that they stick by their 4pm check in if you ...Read more
Dirty River Terrace Resort?

A traveler

Travelocity.com

This place needs a major overhaul! We only stayed 1 night and that was enough. Never again! This place is dirty and run down and nobody there cares. I would hate to be an employee and have to hear people complaining constantly beacause they were! ...Read more
Fair to Middln'!!

A traveler

Travelocity.com

The staff was very nice and accomodating. I just wish that the rooms were the same. The location is great for downtown Gatlinburg. So if you stay out of the room and downtown for most of your stay, it is great!
At least the kids had fun

A traveler

Travelocity.com

It's close to the river, and the pool was nice, so kids had fun but....Got therel at 1 pm and were told check-in wasn't until 4 (our mistake). Went back at 4 and room still wasn't ready. Was after 4:30 when we got our room. Housekeeping only made ...Read more
Nice location

A traveler

Travelocity.com

Conveniently located within walking distance to either end of Gatlinburg and very close to many restaurants and activites. The pool and jacuzzi area is excellent. Rooms are outdated but are a great value for the price.