River Terrace Resort Hotel

From $ -1 per night

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240 RIVER ROAD, Gatlinburg, Tennessee 37738
865-436-5161
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User Reviews

Results 1-10of 44 Reviews


SHAME

A traveler

Travelocity.com

Shame on online travel agency for having this on their site and offering no return for the service they supposedly offer. The hotel is a complete disaster!!! DO NOT STAY!!
It got WORSE

A traveler

Travelocity.com

First day housekeeping made our bed. They didn't replace towels, coffee, etc. A call to front desk was required to get necessities. Next day sheets still not replaced, no coffee, no cups. Messed up reservations and booted us a day early.
Dirty River Terrace Resort?

A traveler

Travelocity.com

This place needs a major overhaul! We only stayed 1 night and that was enough. Never again! This place is dirty and run down and nobody there cares. I would hate to be an employee and have to hear people complaining constantly beacause they were! ...Read more
Terrible, Terrible, Terrible!!! Do Not Stay Here!!!!!!

A traveler

Travelocity.com

We stayed here back in July of 2007 with our two small children. The room were nasty and very unclean! The carpet had stains in it. I was soooo terrified of my kids playing in the floor!! We had booked a room with a King bed because our 3 yr old son ...Read more
Sorry I did not read the other reviews!

A traveler

Travelocity.com

Dirty, outdated, would not go back. We were put in the back building. Did not feel safe or clean.


Do you like dirt?

A traveler

Travelocity.com

Very dirty- not swept in ? long, dust & hair in bathroom, lounge not open, no comp. breakfast, cafe only for breakfast, jacuzzi broken, water for tub/shower was actually brown (like iced tea). If you like dirt and disfunction, please be my guest. I ...Read more
worst room ever

A traveler

Travelocity.com

"Room was dirty filthy,nothing was clean.Holes in walls Bathroom was a mess,tub looked like it was never cleaned in 10 years.would not recommed to anyone We had 3 nights booked but cancelled and went to another hotel. "
Horrible-Gatlinburg TN

A traveler

Travelocity.com

I would not stay in this place again. The only things that was nice about this place was the view and the bed was comfortable. We had horrible service from the staff. Not only that we also had to wait thirty minutes past the check in time and the ...Read more
Should have read others reviews!

A traveler

Travelocity.com

Would not stay here again. There are too many excellent places to stay in Gatlinburg to have been put in this type of hotel. Worst I've stayed in in years.
INFECTION CONTROL NIGHTMARE

A traveler

Travelocity.com

my best friend & I went for a wkend get a way without the kids & spouses. I use to work as an infection control nurse & our room would have never passed inspection. Soap residue all over bathtub, floor never mopped, wall paper falling down due to ...Read more