Moana Surfrider, A Westin Resort Waikiki Beach
- joantri
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 30
- Reviews
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43
- Photos
Beautiful hotel, awesome beach access, small rooms
- April 27, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
Paid for oceanfront room on Diamond Head side of hotel w/two beds, they said they had none when we checked in (these had balconys) except for a handcapped equipped room, so I took it. Ended up having no balcony, but the room was way bigger than the ones with balconies because it had to have room for a wheelchair. Plus it was a corner unit, oceanfront, with nice big windows. Parking was $25/day for valet, so we only rented the car 4 days out of 8. Much cheaper to rent car from airport and go on your own than take "tours". Everything was almost perfect until the last 2 days when a very loud guest checked in next door and got up at 5am each morning and talked very loud on his cellphone for 2-3 hours before leaving for breakfast. I complained loudly in our room the one morning and he shut up, but it didn't work the second day, he had a companion at that point who was as loud as him. There were a bunch of weddings, but they didn't really keep us from doing what we wanted. The rocking chairs on the porch were great to sit on and watch the crowds of people when we were too tired to go anymore. Didn't eat at the hotel, bought muffins for breakfast at the ABC store across the street and a bunch of drinks for the fridge, then would eat a late lunch/early dinner. Cheesecake Factory is down the street but go early, the wait at dinner was over an hour. We had no trouble getting in for lunch. Taxi from airport to hotel was $38 for a 7 mile drive. Bus cost $9 per person but we had to wait so they cut it to $7.
Hotel stay
- October 16, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The hotel was beautiful. Our room and bathroom were clean and kept up nicely when we returned back to it in the afternoon. The waiters/waitresses were very pleasant there. My only complaint would be that there were far too many weddings going on each day that it made the lobby at times crowded.
Great hotel and location
- September 25, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This is a very beautiful hotel in the heart of Waikiki adjacent to Kuhio Beach Park. The room we stayed in (City View) was nice and afforded a nice view of the surfing break at Canoe's. Outrigger rides and surfboard rental are close by. Be sure to stay on the Diamond Head side of the hotel as the music from Duke's restaurant and bar in the Outrigger Hotel next door goes on until the wee hours every night. The pool is quite small but nice nevertheless. The again, if you vacation in Waikiki to spend time in the pool...you should instead discover the beauty of the Pacific ocean. All said, the banyan tree and courtyard are great accents to the wonderful beach and views at the Westin Outrigger. We would definitely stay at the Westin again as it is just a nice, relaxing, comfortable place to be in Waikiki.
Be sure to arrange for your rental car through the hotel activities desk and you will save 40-50%. Dove Bars at poolside are expensive as are drinks and food in general at the Westin. Booking through Travelocity will not get you Westin points.
The Best Hotel in Waikiki
- August 30, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This is probably the best hotel in Waikiki. Very sophisticated and very clean. If you're looking to stay in the middle of everything in Waikiki, this is the hotel for you. You will be welcomed with a drink and Lei upon checking-in. Their room service though is very expensive, for a simple continental breakfast, you're looking at spending $$ per person. This hotel has a great beach bar where we had drinks every night. Their bartender are the best people I've ever met. The service at the beach/patio for food, is probably my only complaint. Their servers are very slow. If you could just do the bar, do it and it will save you a lot of time. I'm glad this hotel is now a Westin, the heavenly bed is well worth the stay. We stayed here before when it was still Sheraton, the renovation they did made the hotel a lot cleaner. Stay here if you can afford it.
Love the Moana Surfrider, Even with Some Issues
- August 1, 2008
- Rated 5 of 5 by
AGentlRose from Las Vegas, Nevada
This was my first stay at the Moana since it has changed management to Westin. The hotel is still beautiful, although not as lavishly decorated for Christmas as it was last year. I had requested a room in the Diamond Head wing, which we had previously. I was told by the front desk that we were upgraded to the Tower Wing, which I could not fully comprehend since the cost of the Oceanfront Diamond Wing room was the priciest of non-suite guest rooms. Neither the Tower room nor its lanai was as large as the room we occupied in the Diamond Wing last year, so where the upgrade comes in, I don't know. We did have some issues with the hotel this time, calling the front desk and having the phone ring more than a dozen times without being picked up, but the worst was the construction noise during the day. The front desk staff and their attitude has definitely changed since last year. We didn't feel that sense of Aloha, but more of a bother, and this with no other guests at the front desk. The lei greeting still remains, but they replaced the delicious guava juice with a lemongrass drink that was not to my taste. Room amenities were very good, the coffee maker and refrigerator free of charge were nice additions, especially the refrigerator that was a nice sized hotel room refrig and thankfully no mini-bar. The rooms were recently renovated and everything was new, including the large screen plasma TV. Housekeeping was timely and the room was always clean and neat when we would come back to our room in the afternoon. I couldn't see the point though of having the closet in the bathroom. Service at the pool bar was fantastic as well as the evening entertainment. When I arrived home, I did snail mail the new hotel manager and voiced my concerns and received an email from his executive assistant offering me two nights compensation on a future visit in the wing that I prefer. We've spoken by phone and she has been nothing but gracious, so I still have to give the Moana an excellent rating. If something is wrong, they will fix it. My anniversary this time was also noted on the reservation and never acknowledged; last year we received a bottle of champagne and a note from the manager. I love Hawaii, I love Waikiki and even though I experienced several problems, I still love the Moana.