This was my first stay at the Moana since it has changed management to Westin. The hotel is still beautiful, although not as lavishly decorated for Christmas as it was last year. I had requested a room in the Diamond Head wing, which we had previously. I was told by the front desk that we were upgraded to the Tower Wing, which I could not fully comprehend since the cost of the Oceanfront Diamond Wing room was the priciest of non-suite guest rooms. Neither the Tower room nor its lanai was as large as the room we occupied in the Diamond Wing last year, so where the upgrade comes in, I don't know. We did have some issues with the hotel this time, calling the front desk and having the phone ring more than a dozen times without being picked up, but the worst was the construction noise during the day. The front desk staff and their attitude has definitely changed since last year. We didn't feel that sense of Aloha, but more of a bother, and this with no other guests at the front desk. The lei greeting still remains, but they replaced the delicious guava juice with a lemongrass drink that was not to my taste. Room amenities were very good, the coffee maker and refrigerator free of charge were nice additions, especially the refrigerator that was a nice sized hotel room refrig and thankfully no mini-bar. The rooms were recently renovated and everything was new, including the large screen plasma TV. Housekeeping was timely and the room was always clean and neat when we would come back to our room in the afternoon. I couldn't see the point though of having the closet in the bathroom. Service at the pool bar was fantastic as well as the evening entertainment. When I arrived home, I did snail mail the new hotel manager and voiced my concerns and received an email from his executive assistant offering me two nights compensation on a future visit in the wing that I prefer. We've spoken by phone and she has been nothing but gracious, so I still have to give the Moana an excellent rating. If something is wrong, they will fix it. My anniversary this time was also noted on the reservation and never acknowledged; last year we received a bottle of champagne and a note from the manager. I love Hawaii, I love Waikiki and even though I experienced several problems, I still love the Moana.

The hotel is absolutely beautiful; the lobby, the courtyard, the front porch, all amazing. However, the room was very disappointing. It was not at all what we were expecting, and did not live up to its description. While the bed was comfortable, and the room had an amazing view, overall the room could have been cleaner, and the carpet needed to be either cleaned or replaced. The staff was wonderful, very friendly. Absolute paradise, until it was time for bed. :(

The first room we were given was not acceptable, too small, dark and did not even have a chest of drawers. We upgraded at additional cost and this room was very pleasant. The only feature that was inconvenient feature was the closet was in the bathroom. Several small services that I would expected had to be asked for, but the staff was friendly and thereafter the services were done. We did not eat at the hotel for the cost of food much higher than at other restaurants even those with simular views and excellent food. The location was good for the activities we wanted to do and the atmosphere of the hotel was very pleasant. My only negative comment is that the room of the quality we were booked into for a nine day stay happened at a hotel with this rating and cost.

I will choose another "cheaper" hotel next time. Expensiev is not usually the best. The room is so small and the couple live next to us they fight every night. Therefore, I can't sleep well during the night. But I like the location of this hotel and also it's right near to the beach. (But the Waikiki Beach is belong to the public..everyone can enjoy the beach even though you don't live in this hotel) I think I will live in a cheaper hotel next time.

We stayed four nights and did not want to leave. A great deal for a family of five, the in-room dinning was great. Enough to please our kids (ages seven, six and two). Literally on the beach, all we did was go down to the lobby and walked fifty feet and hit the beach. I've been to Waikiki a couple of times before but this trip was the most memorable. The hotel staff was just great! Very friendly, accomodating and professional. Beats ALL of the hotels I've stayed at in the past. Located in the middle of everything, easy access to dinning places, bars, aquarium and zoo.Definitely recommended!