Towels from Pakastan in an American 4 star hotel. Outrageous! And it matters to me! Conciergerie sent us on a wild goose chase..2-3 different ones really had no clue to job requirements. Room had awful odor upon our arrival. Not "smoke" smell, smelled "old". Bed was ultra comfortable, bath was awsome. Restraunt- awful. Went down for late night snack and was ignored for over 20 minutes..no bartender, no waiter, just few patrons. Have to try somewhere else next visit. Sorry Westin!

The only thing "Westin" about the hotel was the bed and the Concierge. Decor, carpet, rooms, layout, everything was below standard. Though they are doing badly needed renovations, I would still pass. Rooms are small and most have no views. If you are a Westin girl like me there are 4 others in the area to choose from - DON'T stay here.

We have stayed at many Westins, we actually prefer them over other chains. This Westin, however, is not your usual Westin. The hotel rooms are old and outdated, not at all luxurious or inviting. They are tiny, but then again, this is DC. Staff are rather put-offish. Again, this seems common in DC. The best thing about this hotel is the great Westin beds. Lots of pillows, fluffy duvet, true Westin Heavenly beds. Next trip, however, I will be sure to pay more attention to the reviews rather than relying on brand name. The fact that so many people had negative things to say should have tipped me off.

We stayed for a long weekend and were sorely disappointed. The Westin brand name leads me to believe this would be a good hotel. I wasn't impressed. They billed me three times for the same room (although they quickly fixed the problem once notified); the room was cramped and dingy and dated; the hotel restaurant was closed for renovation and the bar didn't open at the schedule time.

Although for the most part the hotel was a good value for the price we paid, we were very upset by the condition of the carpet in our room. It had burn holes and stains that made it hard to bring us to walk barefooted.