Country Hearth Inn and Suites
- 2 out of 5
- Avg. Member Rating
- 3
- Reviews
Not What We Expected
- July 8, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
The biggest issue we had was not being able to communicate with the all Spanish speaking housekeeping staff. On our second day there, the housekeeper came by, picked up all our towels dump the trash cans and left. She didn't make the beds or give us new towels. Called the front desk twice over the course of 3 hours asking that the housekeeper come make the beds. She finally came back after 4 hours and made both beds. She never did bring back any clean towels. We were literally drying off with a single hand towel since we couldn't get any clean ones because housekeeping had left for the day. We also had a second room for other family members. When the family members checked in, the hotel charged their debit card for the second room even though it had already been paid for through the travel website. We contacted the manager, who said it was straightened out. The next day, the room was AGAIN charged to the same debit card. After contacting the manager once more, she said that the paperwork was put in the wrong place and that is why it was charged a second time. Now our daughter has to wait 7-10 business days for the charges to be reversed and for the money to go back into her account. The hotel is also a bit run down and could use some sprucing up. The continential breakfast was very nice and better than other hotels. They had to work on our sink while we were there as it was stopped up. For the price we paid, we really expected a better hotel. We will go somewhere else the next time we are in Charleston.
Terrible place
- April 10, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
This hotel was very bad and run down. It should be taken off the travel website. I cannot believe it was there in that shape.
The electrical outlets were falling off, the bedding was suspect. The bathroom was terrible.
The pool was drained and out of maintenance as were the walkways, etc.
General condition was not good at all.
One of the worst
- April 1, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
Not only was the room not up to standards, but we were surrounded by truckers hanging out outside and drinking all night, police were called(not by us), got no sleep. We were promised a credit. Refused credit at checkout. After several long distance phone calls, we were double billed.