Not a relaxing place to stay-no free internet!
- November 25, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
Maybe I'm a snob, but when someone asks me to pay nearly $200 a night for a hotel room, I expect a little luxury. There was nothing luxurious about this hotel, except for maybe my $100 meal at Ruth Chris (which was worth every penny, btw). I also expect free high speed internet, but I had to pay $10 a day for very slow internet. And they want business travel? Forget it!
The hotel is remodeling (2nd and 3rd floors currently). I was on the 8th floor and every morning, at 4 am, I heard what sounded like a vacuum cleaner, but was something they were doing with the remodel. LOUD. Apparently, they don't realize it is just a big wind tunnel. The young ladies on the housekeeping staff were friendly and watchful, but the men tended to be loud (with other staff), although every one of them was friendly to a fault.
Rooms were clean, but the bed was awful--it tilted toward the headboard and was very difficult to get comfortable in. Add the noise factor and it wasn't a good night's rest.
Upsides-manager's reception every evening in the atrium, where we also had a great breakfast every morning. I liked being able to go down, fill a plate, and take it back to my room, where it was quiet. The hotel is close to several shopping centers (the Galleria, the Summit), lots of restaurants. Right down the street is English Village, which is a great place to wander, have a cup of coffee, and maybe lunch at one of the cafes.
Dirty
- August 27, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
Room was dirty. Bathroom had mildew in grout, hair and nasty dirt on the walls. Elevators and halls were dirty and the dirt had nothing to do with the construction that was also going on. Hotel was under construction which I was not informed of when I registered through Travel website.
Remodeling will make it much better for a while but poor housekeeping will eventually be evident.
DIRTY ROOMS
- March 18, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
First room had hair, plastic clothing tags and stained grout in the bathroom. Sofabed had potato chips, crumbs, computer parts inside. Management graciously changed our room. Second room also had moldy/stained grout and dirty bathroom floor, AND 30-40 SMALL HAIRS in the sheets!!! Refrigerator didn't work. Water made a loud noise. No luggage carts available at check-in or check-out. Room Service and Breakfast Buffet were excellent. Staff was exceptional, doing their best with a worn facility. Management needs to make a "clean sweep" in the housekeeping department.