Hyatt Regency Jacksonville
- 4 out of 5
- Avg. Member Rating
- 16
- Reviews
Extremely Pleased
- June 18, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
My boyfriend and I stayed for 4 nights about a month ago. We had a wonderful time. The Hyatt is just minutes away from a charming shopping/eating/live outdoor music area. It is right on the river so the views are spectacular. The room was gorgeous and extremely comfortable. The room service is fast and delicious. We'll definitely stay again!
Extermely disappointed
- December 3, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
I reported several problems that arose from our stay at the Jacksonville Hyatt and was directed to send an email outlining the issues:
We arrived at the hotel to find that the published weekend rate for this facility was cheaper than the rate we were charged by online travel website.
We booked the hotel based on the availability of a heated pool and whirlpool. After checkin, we visited the pool area to discover that the pool heater was broken and the whirlpool heater and jets were also broken. I called the front desk to report this and asked for assistance. None was offered, nor was any explanation given regarding when the facilities would be repaired and ready to use. We were not advised upon arrival that the pool and whirlpool were broken.
Our room was stripped of all toiletries, coffee prepararations, etc. When I drew a bath for my child, the tub water had black mold from the spigot. The room was not properly clean or ready for guests.
Like the pool and whirlpool, the ice maker on our floor was broken. Again, I contacted the front desk and was given two options: receive ice from room service for a charge, or go to another floor.
This was sold to me as a 4 star accomodation. This place was a not a 4 star.
Did not meet expectations
- November 13, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
The staff member for checkin was very friendly and set the stage for what I hoped to be a good experience. However, the sofa and the carpet in the executive room were stained and when I removed the cushions to setup up the kids bed, there was a pair of worn socks. When I pulled the bed frame up, there was several food wrappers underneath. The king bed was obviously in need of replacement as I rolled to the middle when I got in bed. I read some negative reviews before I booked the hotel, but was hoping they were isolated cases...not for me. For the cost, it was very disappointing. We checked out the pool and found it to be too cold to swim.
Don't try to get to the airport from this hotel
- August 14, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
This is the only major hotel in a metropolitan area that I know of that does not have some kind of scheduled airport shuttle service available. There is taxi service and a shuttle service you can reserve, BUT, the price depends on how many peple you can round up to accompany you!
The rooms are confortable but the food is poor. Service is helpful.
Too Pricey
- March 3, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Were forced to book at this hotel because my sister won a scholarship for Breast Cancer for Young Women Conference. We were told that the rooms were blocked for the conf. and would get a special rate. However, the "special" rate was only on Thursday and we were forced to pay the full price for the remaining 2 nights. Why? We were never given an answer. The room was ok but there were stains on the fancy pillows on the beds, the countertop in the bathroom had a large damaged spot and there wasn't enough creamer and sugar for the coffee maker. A beer was $7 minimum and the food for the conference was downright horrible. Imagine, they offered raw oysters to chemo patients! For the next conference, we will stay elsewhere since this hotel was not worth the $180 a night. I will say one good thing though...the location was stunning and easy to get to shopping and dining.