The staff member for checkin was very friendly and set the stage for what I hoped to be a good experience. However, the sofa and the carpet in the executive room were stained and when I removed the cushions to setup up the kids bed, there was a pair of worn socks. When I pulled the bed frame up, there was several food wrappers underneath. The king bed was obviously in need of replacement as I rolled to the middle when I got in bed. I read some negative reviews before I booked the hotel, but was hoping they were isolated cases...not for me. For the cost, it was very disappointing. We checked out the pool and found it to be too cold to swim.

Not great at all for the money. Room was dirty and it had a weird smell.

Were forced to book at this hotel because my sister won a scholarship for Breast Cancer for Young Women Conference. We were told that the rooms were blocked for the conf. and would get a special rate. However, the "special" rate was only on Thursday and we were forced to pay the full price for the remaining 2 nights. Why? We were never given an answer. The room was ok but there were stains on the fancy pillows on the beds, the countertop in the bathroom had a large damaged spot and there wasn't enough creamer and sugar for the coffee maker. A beer was $7 minimum and the food for the conference was downright horrible. Imagine, they offered raw oysters to chemo patients! For the next conference, we will stay elsewhere since this hotel was not worth the $180 a night. I will say one good thing though...the location was stunning and easy to get to shopping and dining.

I would highly recommend this hotel. The staff are well trained in customer service, the building is well maintained and the location is perfect.

This is a great hotel on the waterfront of Jacksonville. Very convienient for anyone planning on going to a Jaguars football game or activities at the Jacksonville Landing. The only problem is some road construction near the hotel.