- 3 out of 5
- Avg. Member Rating
- 7
- Reviews
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2
- Photos
Should be torn down
- July 12, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
First, the road into the hotel is full of HUGE potholes, sure to mangle your vehicle! The manager when we checked in was very friendly. The room was good size, and had a refrigerator and microwave. But, the bathroom had no counter to lay out your articles. The tub was dangerously slippery. The shower head fell out of the wall one day! The 2 beds were awful. One was rock hard. The other was lopsided. The AC did not work well in our room. The room was filthy -- there was food and other kids toys at the base of the beds -- guess housekeeping didnt want to stoop down to pick those up. The maids left us 2 old dinghy towels for the 4 of us, and I had to ask for more daily. They left us with only 1 roll of toilet paper daily. The breakfast was a joke! The first day, the coffee was barely warm. There was a bowl of oranges, a bin of whole wheat bread for toast, but no butter. There were 2 kinds of cereal, and a half jug of 2% milk. There was also hot chocolate and packets of grits -- but no hot water. Day 2 -- there was a half tub oranges. Heels of the whole wheat bread. No butter. 1/8 jug of the milk, and most of it was a frozen ice mass. Day 3 -- A new tub of white bread, and a bowl of butter spread; and this time an 1/8 jug of whole milk. I think they brought the food from somebody's home kitchen! The desk clerks also messed up our account. They entered someone elses credit card/address into our account! Then they couldnt figure it out!
In Renovation
- June 26, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
Older motel in process of renovation, but still looks bad from outside. Some rooms have been updated and, in general, are acceptable for the price. The bathroom was very small, and could present a problem for a large person. Little choice for the continental breakfast (same every day - and little choice). But, given there are few choices in Los Alamos, this motel serves its prupose if you do not care about external appearances.
Don't Stay Here
- May 16, 2009
- Rated 1 of 5 by
desertrat2001 from Rio Rancho, New Mexico
I attempted to make an online reservation at this place but got an error-message for their apparently non-functional reservation site when I got to the last submit step. I never got a reservation confirmation so I ended up staying elsewhere in town (Best Western, which was much better than how Ashley looked from the outside). However, 3 days later my credit card was billed by Ashley for the full night's stay. When I called and spoke to Maxine to try and fix and this, I was told that in fact they did have a reservation number for me (even though the never contacted me at phone number or e-mail address that I apparently did submit), and even if their website had not been working it was my fault!
Editor Pick
Ashley Hotel & Suites
- October 19, 2007
- Rated 4 of 5 by
SkewedStyle from Brooklyn, New York
Los Alamos has limited hotel choice compared to nearby Santa Fe and what hotels do exist cater toward engineers working in the famous Los Alamos National Laboratory. I chose to spend one night here because I knew I wanted to try getting to Bandelier National Monument early in the morning and valued getting an extra 30 minutes sleep over staying in more "glamorous" Santa Fe.
I was hoping to get a deal on Priceline but Los Alamos apparently doesn't need to resort to rock-bottom pricing to get customers into its hotels...despite the disbelief from most people that I would actually choose to stay in Los Alamos, this hotel was completely full when I arrived.
Even at full price, Ashley Hotel & Suites was perfectly reasonable. It's a former Quality Inn so it's up to the usual standard. I booked a double room for $59 online but was able to request a king room on arrival. The hotel offers free wireless internet in the rooms for the undoubtedly many business travelers who need it, but also offers a computer in the lobby with free access. Hotel rates also include free breakfast. When I left at 6AM it was only pastries, coffee and juice but it's possible later in the morning other items are set out.
The room was very comfortable, especially the king bed. TV had every channel I could possibly want. The shower had amazingly powerful water pressure, but the showerhead was oddly low...and I'm 5'3" thinking that. Sort of strange positioning.
In New York this rate might indicate lack of 24-hour reception, but luckily for me and my early-rising schedule this weekend, the staff was friendly and alert at all hours. Small Los Alamos doesn't offer much choice by way of hotel location, but I found Ashley Hotel & Suites to be convenient enough for heading out to sunrise spots. Even though there's not much to the town itself, the surrounding area is gorgeous so it's nice to have an option closer than Santa Fe. I'm not sure when I'll head back to Los Alamos, but I'd be happy to stay here again.
Ashley Hotel and Suites
From journal New Mexico Practicalities
Avoid This Hotel
- July 17, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
Prior to our stay, this hotel messed-up our reservation details twice. During our week-long stay (we should have left, but were limited in choices) the A/C was broken the whole time, the water main broke and the first bed was horrible.