Front desk person tried to deny us a room in spite of our printed reservation from Online travel website . She claimed there were no non-smoking rooms available. I asked to use her phone to call Online travel website . Eventually, she relented and booked us in a second floor room which was difficult for my wife. She has arthritis and fibromyalgia which made carrying luggage upstairs difficult. The front desk clerk's rude behavior was the beginning of a bad motel stay. The room's bathtub was not completely cleaned. Someone had defecated in the small swimming pool. A coffee maker was in the room, but no coffee available. The air-conditioning unit spit out such polluted air that breathing became difficult.

Girl at front desk told us the rate for our room had gone up. When I whipped out a printed copy of our Online travel website reservation, she said that the manager would have to look at it. Eventually, she came back to the desk and told us that the manager would OK the reservations's rate this time, but the taxes would be higher. We asked about our reservation for our return trip home. She made a notation that the same rate would be acceptable since she would be gone on that date. Notes, will be made on that situation in review for another date. Although we had trouble at the front desk, the management did upgrade our room from one with a queen bed to one with a king size bed.

The amount that was actually charged by the hotel owner was almost $10.00 more than quoted. There was an apple and 2 danishes left for breakfast. The shower didn't drain and the shampoo bottle had been opened.