Hilton Waterfront Beach Resort Reviews (Huntington Beach, California)

Stolen Property

A traveler

Travelocity.com

May 3, 2012

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While staying at the Hilton Waterfront my MP3 player was stolen out of my room. I came back to my room to find the maid in there and my MP3 player gone. Some type of manager was called, but he obviously had little authority, and even more obviously ...Read more While staying at the Hilton Waterfront my MP3 player was stolen out of my room. I came back to my room to find the maid in there and my MP3 player gone. Some type of manager was called, but he obviously had little authority, and even more obviously was simply trying to get me to go away. Finally security was called and I was able to speak to someone with the title of Director of Risk Management. This man, while being polite, was also trying to get me to just go away. He said no one other than the maid had been in my room, and he trusted the maid completely. I told him that I wasn't trying to accuse anyone, only laying out the simple facts: my MP3 player was in my room, and now it is not. He told me he didn't know what else he could do for me. Are you telling me that a multinational resort chain like the Hilton has no protocol for when property goes missing from a guest's room? Finally when it became clear that I wasn't just going to drop it, I was allowed to fill out an incident report. To his credit the Director ran a key check on my room. Turns out someone called a room supervisor had been in my room about 30 min. before I discovered my MP3 player was missing. No reason was given for why this person should have been in my room, and when asked the Director could give me no clear answer. I was told that sometimes items get bundled in with the laundry, and that's what may have happened to my MP3 player. Since the Hilton Waterfront has a massive amount of laundry to do, I was told it'd probably take 2 days for them to go through it all. I went home, waited 3 days, and called them to see if my property had been found. No, my MP3 player had not turned up, and it was unlikely at this point that it would turn up. When I asked the Director how the Hilton planned to compensate me, I was told that the Hilton did not compensate guests for items which had been "left behind". I reminded the Director that he knew very well that my property had not been "left behind", that it had in fact disappeared from my room. He told me that nevertheless I would not be compensated. Now when I call the Director he does not pick up, and when I call the front desk they direct my call to security, and no one picks up. The Hilton's response to my complaint seemed specifically designed not to help me to recover my property, but rather to discourage me from making a fuss about it. I will not be staying at the Hilton Waterfront, or any Hilton for that matter, again. My suggestion to you is that if you value your property you should not stay at the Hilton Waterfront. And if you absolutely must stay there, then bring your valuables with you when you leave your room. Close

My Child cut their foot on glass in their pool

A traveler

Travelocity.com

March 21, 2012

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My Child cut their foot on glass in their pool. It took calling the national hotel to get a incident record, I felt pressed to get anything to help in this area. Hotel in more interested in themselves rather then the people.

looking for fun

A traveler

Travelocity.com

February 21, 2007

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The cost of the parking should be included in the price of the hotel. It should also include breakfast. other than that it was a beautiful place.

looking for fun

A traveler

Travelocity.com

February 22, 2007

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The cost of the parking should be included in the price of the hotel. It should also include breakfast. other than that it was a beautiful place.

Bad night at the Hilton.

A traveler

Travelocity.com

March 5, 2011

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We were at the Hotel to celebrate Valentines Day as a family. We were kept up all night with the next door neighbors were up all night making noise. We called down twice with no success at stopping the problem. Then they start having sex and we ...Read more

Summer 2010 visit

A traveler

Travelocity.com

August 20, 2010

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First time visitors to this hotel, We had a sunset view room... the view was wonderful. Loved the hotel and staff everyone very friendly. The room was spacious. There was a small balcony big enough for two chairs and a little table. WE LOVED THE ...Read more

Great hotel, great location!

A traveler

Travelocity.com

May 21, 2010

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This hotel was in a great location, I would stay there again! The staff was very friendly but the only negatives were the parking fees are too high and the bed was a bit uncomfortable, other than that I loved it!

Hotel review

A traveler

Travelocity.com

April 8, 2009

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The overall hotel resort was very good.. The staff was friendly and helpful when checking in and out.. The Restrarunt was excellent and very relaxing, served in a friendly atmosphere with prompt service and attention. The only complaint was thier is ...Read more

Great Location

A traveler

Travelocity.com

May 23, 2008

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We found the staff friendly, helpful with local information, they were all personalbe, bartender entertained us one night with his magical tricks along with great drinks. The view was breathtaking, we had a choice of a room with a view with either ...Read more

Would stay there again

A traveler

Travelocity.com

September 5, 2006

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This was a really nice place that I would definately stay at again. There were a few negatives in that the parketing garage was small and discusting, when we checked in the front desk person was not friendly and lied to us about stupid stuff but as ...Read more

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Hilton Waterfront Beach Resort

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User Reviews

Stolen Property

My Child cut their foot on glass in their pool

looking for fun

looking for fun

Bad night at the Hilton.

Summer 2010 visit

Great hotel, great location!

Hotel review

Great Location

Would stay there again

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Hilton Waterfront Beach Resort

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Avg. User Rating:

User Reviews

Stolen Property

My Child cut their foot on glass in their pool

looking for fun

looking for fun

Bad night at the Hilton.

Summer 2010 visit

Great hotel, great location!

Hotel review

Great Location

Would stay there again

Compare Rates Across Websites