I may have well have slept in my rental car
- February 4, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
This hotel was, buy far, the worst hotel room I have ever visited. The customer service was terrible. They booked us for a two bedroom suite, but had only single queen beds. The room was filthy, there were used wash rags from the previuos guests, no toiletries, and when I asked for an additional blanket so my travel companion and I could at least have our own blanket, it took 2 days! What a dissapointment. Look elsewhere.
Maybe they need more employees? Please read before booking...
- November 15, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
When we arrived, there were no hand towels, no washcloths, and no hand soap. There were about 3 hangers in the closet (for an extended stay hotel?). There were crumbs on the carpet. There was one packet of creamer in the coffee basket. These aren't big deals. However, about an hour after we went to bed, a couple in a nearby room had a screaming, door-pounding fight. We called the Front Desk, who said they'd send someone to check. No one checked, and no police were called. At about 1:30 a.m., the couple were at it again. We called the Front Desk, and the phone just rang and rang. We looked for a phone book to call the police, but there was only a Yellow Pages with no police/fire numbers. Someone must have called 911, because 4 police cars arrived a few minutes later. Believe it or not, neither the police nor the hotel employee removed the couple from the hotel. As of 10:30 a.m., when we checked out, they were finally being "removed". Since we booked through a pre-paid website, the manager refused to give us a refund, but did give us a certificate for a complementary night's stay. Happily, the certificate included all of the company's brands, because we sure won't be staying there again. Oh, and the lack of housekeeping supplies in the room was explained away as a late housekeeping shipment. Since the hotel wasn't full, maybe someone could have snagged some from other rooms. Did I mention the smallish rooms with worn furniture? No ice machine, and half-full ice cube trays?