This used to be one of the nice hotels of Atlanta. Although the General Manager worked to make things better and right. It just did not completely overcome the poor treatment and the awful room I was placed in at first. Then the night manager named Asa, was really rude and awful.

No where was it mentioned that guest parking was not free. I was hit with a $23 a night charge for parking after I had already checked in. The front desk was nice enough to credit my room for the parking since it wasn't mentioned anywhere. The sheets were scratchy and hot. We had to turn the AC down to 64 just to be comfortable. We weren't even given the room we had booked. We booked a king and got a queen. The breakfast rates were insane, $6 for a glass of milk?! We checked out a night early just so we didn't have to stay another sleepless night. The front desk tried to give us free breakfast and "upgrade" our room but this was an in-town getaway that seemed more like throwing money down the drain than relaxing. Overall, I felt I was overcharged for everything and thought I was going to be nickeled and dimed to death.

My boyfriend and I went down to visit my friend for her birthday and she also stayed at the hotel with us. We arrived on Friday and it was a problem since then. The food was nasty the staff was nasty and rude, and they were very unorganized. I had to curse out the staff and the manager. It was so horrible. I would not stay there again. The room service was very high and we were charged for things we did not even order. If you do stay, go the diner right down the road. It stays open 24hours and they have excellent food. But STAY AWAY FROM THE WESTIN.

This is one of the geatest places I stay at!! I travel often and have stayed many places... This is by far one of my favorites for atlana. I love the huge windows, the heavenly bed is the most comfy hotel bed you will EVER sleep in. Starbucks on site, across from hard rock cafe. I have stayed here for many reasons like going to concerts, braves games, the aquarium, coca cola, day b/f flight leaves out, shopping trips, etc.. It's pretty great for them all! The only thing that has ever happened while staying here was the air broke once for a while but was fixed very QUICK!! I have no complaints on this place, I LOVE IT!!!!

This hotel has probably served a vey useful purpose, but has evolved to a very tired property that must be a training ground for future managers. There is a lack of spark and the employees do not seem motivated at all. The restaurant and bar are dead or closed at night and the room service is abysmal. From stained furniture to cracked sinks, stopped drains and paper thin walls, this Hotel is completely lacking any sustaining features and will need a complete overhaul.