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The Westin Cincinnati

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    $109Recent Rate
  • 21 East 5th Street
     Cincinnati, Ohio 45202
    513-621-7700
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First Reviewer
4 out of 5
Avg. Member Rating
6
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Editor Pick

Heavenly Bed Was Heavenly

  • April 5, 2009
  • Rated 5 of 5 by jmariep from lebanon, Indiana
Heavenly Bed Was Heavenly

We booked our room through Priceline.com and paid $75 each (plus taxes) for two rooms. This is about half of the listed price. When we checked in, I asked that the rooms be close together, and we ended up with adjacent rooms.

We parked in the Westin parking garage, which is off Vine Street. We checked in around 5pm Friday, and checked out around 9:30 am on Sunday and the total parking bill was $9. I was very pleased with the cost of this. Valet parking is available also, at a much higher cost.

The front desk was very kind and expedient upon checking in. We checked in in less than 5 minutes.

Since we booked through Priceline, I did not anticipate a great view, but was very pleasantly surprised to open the door and see Fountain Square right outside my window. The room was well laid out and very clean. Our friends' room was next to ours with the same great view.

Westin features the "Heavenly Bed" and they are not lying. My husband laid in the bed when we first got there, and immediately said "We need a new mattress." We both slept wonderfully. Westin seems to know this, and provides a catalog in which you can order almost everything in the room for your own home. The chairs in the room were also very comfortable -- but not in the catalog.

The bathroom featured a double head shower that was amazing. If I had been there on business, I would have found it to be very relaxing after a long day. Being there for pleasure, I found it very soothing. The white tea shampoo, conditioner, and body lotion was pleasant and relaxing.

The hot tub and pool area are on the top floor and offer great views of the Ohio River, stadiums, and other buildings. We got into the hot tub, and it was very hot. The area was beautiful and well kept.

We did speak with the front desk in regards to getting a restaurant map for the area. We were lookinf for a Hibachi restaurant, which was not on the map and he was very helpful in finding us one which was not listed on the map.

There is a valet service available. They can also call cabs for you, but we found that right outside of the valet area there were cabs sitting. We grabbed them ourselves.

My experience with the Westin was fabulous. The views were amazing, and the staff was exceptional. I could see myself booking directly with the Westin in the future and paying full price (but getting Starwood points.) Enjoy your view of the fountain or the river!

From journal A Birthday Getaway to Cincinnati, Ohio

Didn't want to leave the superluxe bathroom!

  • November 16, 2008
  • Rated 5 of 5 by a traveler from Travelocity.com
My boyfriend and I stayed here for a wedding. It was a terrific trip! - The bathroom took the cake. The shower was amazing, the products were so delicious-smelling and skin-softening, and even the towels were nice (when are hotel towels ever nice?!)... - The hotel was clean, well-lit, and finding our way around was easy thanks to convenient, clear signage. - The gentleman with whom we spoke upon check-in was delightful, and gave us lots of tips about the area (we'd never been). Many folks we dealt with were fantastic, and we noted them by name in our check-out forms. - Having said that, unfortunately, we missed not one but TWO pre-arranged wake-up calls because, we were told, the girl in charge of them was dyslexic. She put down "1242" instead of "1224." I don't mean to be rude here, but there isn't a "42" room on any of the floors, and it happened twice. After the first time, when we were running late to a pre-wedding luncheon, I called and complained nicely but firmly. The second time, my boyfriend called and got 3500 Starwood points. That was nice, but not having to rush like a madwoman to get us packed to catch our plane would've been better. So, I hope they pay attention to poor staff performance and figure out a better system. - Similarly, the staff at the restaurant was just dumb. There is no nice way to put it. The food was good, but ordering was like pulling teeth. - Our room was cleaned spotlessly, and the hotel itself is very attractive and comfortable. We would absolutely stay here again. - We didn't take part in activities, use meeting rooms, go to the pool or fitness center or business center.

slightly dissapointed

  • November 25, 2006
  • Rated 3 of 5 by a traveler from Travelocity.com
Very clean and very spacious rooms. No restaraunt to speak of and no concieage. The check in staff could have been alot more knowledgable about the area but some did try. Alot of constuction going on at the time made the Hotel feel half way done.

The Westin Hotel Cincinnati

  • October 5, 2006
  • Rated 4 of 5 by a traveler from Travelocity.com
One of two phones did not work when we arrived. No coffe was placed in the room one day of four. The room was spacious and clean. The view is magnificent from the 13th floor. All in all we think this was the best choice to make, though a little pricey for what you get.

Everything was great except the front desk staff.

  • September 7, 2006
  • Rated 2 of 5 by a traveler from Travelocity.com
Don?t stay at this hotel on Labor Day Fireworks night. On the Sunday of the fireworks show, the hotel is infested with screaming kids with no parents in sight. Kids were playing ball and chase in our hall and despite asking the kids to keep it down and three calls to the front desk, no one on the staff came up. The front desk was not knowledgeable on the area attractions; the concierge desk was vacant. Even google maps couldn't save this since she was sending us to all the wrong places. Thank goodness for Cingular 411.
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