Was in N.Y. to celebrate daughter birthday and had requested High room and called desk staff 2 times prior to arrival to let them know this was a special trip. My expectations were not met. Nothing special for birthday and on 7th of 21 floors. Was offered a room with cot or fold out couch, not a good option for 3 adults. The hotel locatioon was great. Close to everything. The hotel was nice but I was disappointed. Daughters had no problem with placement. If you have special request talk to the manager and dont leave request to staff. We loved N.Y. and overall the experience was good. (The manager did address my complaints after we left).

The doorman promplly brought our luggage to the front desk nad returned to his post, I had to find him to tip him. Our reservations were in order and our room available at noon. The room was spacious with a king bed.dresser/wardrobe, large bathroom with plenty of towels and a lounging tub. Bell service was informative and gave us good directions to our immediate destination. The location was central for our purposes, near shopping, Museum of Modern Art, theatre and restaurants. we were greeted each time we returned by at least 2 people. The only complaints were there was no TV remote in the room and we did not report it to management. One of 3 phones did not work and the maintainence staff appeared within 5 minutes of reporting the problem. The other is the high charges for a continental breakfast.

We visited Manhattan for my husbands birthday. This hotel was great. Beautiful hotel, comfortable, clean and modern rooms. We were able to walk to most of our destinations within a short walk. Theatre District, Time Square, Financial District, plenty of shopping and site seeing just minutes awaym walking. The only thing to complain about is the pricey parking, which I guess is expected in NY. We won't drive at all next time.

Consistently fine hotel that provides services and comfort. Very polite staff. Convenient to everything from theater district to east side shopping and restaurants.

The Omni staff were very accomodating & especially friendly. Great location. Breakfast was VERY pricey, but good. Isadora's, just across the street, had great food, snack & breakfast prices. Would love to go back to the Omni.