Best Kept SECRET Heavenly Stay GREAT PRICE GREAT Location
- May 5, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I don't normally write reviews but the customer service I received from this staff was beyond awesome. As a traveler you know how hard it is to find a place that will make you feel like home. The second my wife and I stepped in the door we felt like family. I'd say what makes up the most of any Great Hotel is the staff. This place definitely has 5 star service. We were fortunate enough to stay on the 17th floor penthouse. The value was great. You have to remember all you need in hawaii is truly a roof and a bed. If your there for the amenities in the hotel room, go somewhere else. I'd call the front desk to get a good deal. I can't say much for the other rooms but we stayed in two different types of penthouses while we were there. The corner penthouse was by far the best. the wall in the room are all glass and have a gorgeous view of the beach. The hotel is located just minutes from the main strip. and seconds from the beach. Its location is very ideal and the prices are awesome. I'd definitely find myself returning here. To be honest in my review you have to know the person that travels. I'm easy to please, I don't demand much. when I travel I'm their to sleep and adventure all day. Customer Service is very important to me and that I don't slack on.. This staff deserves a pat on the back. they give 5 STAR service. Especially the management Thanks for making our anniversary a memorable one. My cons to this place would be to update the carpets.. to make it a little more modern, but I am no interior decorator.
Reviews were very helpful
- April 29, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
This hotel had a nicely appointed lobby with friendly informative staff. We stayed on the 8th floor, had a great corner room with views of Luxury Row and a distant view of the ocean. TV Armoire doors were a bit askew, but they would close. We had 2 queen size beds. Although comfortable the matteresses had a very ridge edge. The window A/C would either be very cold or just cool enough. The weather during our stay was cool in the evenings so we were comfortable. Thought about leaving the sliding door open on the balcony but the adjoining room also had a balcony you could probably climb over. All in all, we were very pleased with our room. We enjoyed the continental breakfast which consisted of wheat toast, mini bagels or Taro bread. There was an orange drink, tea or coffee. Pineapple chunks and yogurt. It was enough to get you started for the day. The breakfast was served on a large open balcony which overlooked a park and out into the city. A great way to start the day. The lady who worked the breakfast the first day was entertaining and efficient. A different lady worked the next day, and she was very nice, but quieter. The parking was $17.75 per day. You could come and go as needed. The valets were very obliging. An ABC store was conveniently located at the side door. Did not use the pool. Used the business center once, 4 computers were always in demand. Hotel was within walking distance to beach,restaurants, trolleys and buses stopped in front, just bring comfy shoes. We would stay here again. Hope this helps. Have a great trip!
Will never stay again!
- October 5, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
We booked this hotel for our trip to Hawaii through an online travel website. This website had so many bed options, that I called ahead and asked for a room with one king or queen bed and to be smoking, which we were told would be reserved for us. When we arrived we had two double beds and was non smoking. When I called down to the front desk after checking in, they pretty much told us that there was no record of me ever calling, and they actually made me fell stupid by saying "Are you sure you called here and not to the online travel website?" Which I know I did because I could barely understand the accent of the woman who answered the phone. So we ended up with a room where my husband and I could barely share a bed (comfortably anyway), and it was supposed to be a first anniversary trip. Then when I went to use the shower that night (for the first time), there were areas of the inside of the shower curtain with a crusty bloody substance on them. I had no choice but to shower because we didnt have time to wait to be cleaned as we had to be somewhere. I notified the front desk on the way out and they said they would have it cleaned good when housekeeping came in the morning. The next day after housekeeping was there, guess what was still on the curtain!! A few days later, we found ants all over the room. Most of the staff did try to be nice throughout the stay, and the hospitality suite they offer for late flights after check out (as well as storing our luggage for us) was nice. But those were not enough to make us ever want to stay again!
Location great but rooms need remodel
- July 20, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
I was very happy with the location of the hotel, and with the hotel overall. The room I stayed in needed a serious remodel, however. The decor and carpet looked at least 25 years old. Continental breakfast was nothing to brag about, but the customer service made up for some of the other issues.
Would not stay here again
- July 15, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Picked this hotel because of reviews and internet price. The staff at this hotel was wonderful. The hotel rooms not so wonderful. Booked a kitchenette room. The smell in the room was awful and the air conditioner did not work. They moved us to the 8th floor without a kitchen but brought us up a microwave. This wasn't what we had planned since we were going to eat alot of meals in. The room and outside halls smelled so bad that we bought air freshner at the ABC store. Still smelled. The halls smelled like a nursing home. Not the smell I want when on vacation. They upgraded us to the 16th floor at no charge. A penthouse room.
It did'nt smell as bad. While the room had a beautiful view of downtown, the ocean and a huge lanai it is not what I would consider a "Penthouse Room". Upgraded motel 6 at best. My daughter and I travel alot and we are not overly picky. The beds are hard and blankets rough.
The final straw came when I started getting bites on my arms and legs and found a huge cockroach in the bathroom. We checked out the next day. Also, the beach is a long 3 block walk. My advise, stay somewhere else.