The hotel staff, for the most part, was helpful, however, don't eat dinner in the dining room. They were either very short staffed or had a staff turn-over, extremely long wait for not being all that busy. The hotel is a $*.00 cab ride to major historical site/shopping area. We became savvy with the subway which helped save some money. The nearest subway station is about 1/2 mile from hotel, ask clerk for directions. They have car rental locations next to hotel but reading other reviews we chose not to drive, glad we didn't. The breakfast was good and a good variety. Try to eat early, like 8:00am to avoid the rush, not enough tables if you wait til 9:00am.

the service was very good the room was kept very clean we went out for 1 hr came back and the room had been clean when we came back ,the breakfast was awsome for being complamentry our only complaint was the pool was very small only 3'1/2 feet deep and the hot tub only big enough for 6 people

The location of this hotel gives you quick and easy access to Logan airport. They have a free shuttle to the airport that is very convenient. My room was very clean. Everything worked fine in the room itself. The bed was very comfortable, and I was able to enjoy quiet nights & get good sleep. The hotel staff was very professional and helpful in every way. The only negative was the high price of parking. I was charged $30/night for valet parking. Unfortunately, there did not seem to be any other option for parking. Parking space is at a premium near the airport.

I started my day with one delayed flight after the other and my day got worse as it progressed. When I finally arrived at Logan it was almost 10:30 pm, their shuttle came and picked me and whisked me to the hotel. I checked in and the front desk attendant was very nice and could tell that I was not having a good day - she did her best to cheer me up. The restaurant was closed (just missed it) but the front desk attendant walked with me to restaurant and they were kind enough to take my order and deliver it to my room. After a day of delays and one rude person after the next it was a treat to be treated with such hospitality. I will make this my hotel of choice from now on!

Had a wonderful stay at the Embassy Suites Boston. Short walk to the T, good breakfast, nice room. We would definitely stay here again.