Pleasant and convenient
- June 11, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Very convenient to Seattle Center (Needle, other attractions), walkable to Art Museum and piers, where the free "streetcar" (temporarily a bus) runs the length. Excellent breakfast, other nice amenities.
Wonderful
- April 19, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
We had friends come into town from CA for a quick trip and they did not want to have to rent a car. We stayed at Homewood, as it was only a couple blocks from Seattle Center. We walked to the center, took the Monorail downtown, went to the market and Post Alley and then made our way back. Later that night we walked to Key Arena for a concert. The hotel was absolutely perfect for this. We had a suite on the west side so we had a great view of Elliott Bay. Could not have asked for anything better. The staff was friendly and accomodating. Lastly, my husband is a wheelchair user and the hotel was more than accomodating to our needs. The only thing we found bad was that the eggs were cold at the complimentary breakfast. We would absolutely stay again!
Housekeeping and cleanliness a problem
- April 2, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Our family has enjoyed staying in Homewood Suites properties before, but on balance, this experience was poor.
Pros: Great location, some free parking available, excellent free hot breakfast bar (and afternoon reception Mon-Thurs), comfortable rooms and beds, free rollaways on first come-first served basis, relatively quiet even in high-traffic areas of the hotel (we were near the elevators)
Only one con (but it's a big one) Pull-out bed was dirty, covered in popcorn inside with a remote control stuck inside the bed. Clearly, the pull-out hadn't been cleaned in some time, and had to be completely re-made before it could be used. We reported the problem to the front desk. The next morning, our family went down to breakfast around 8:45 a.m., leaving the Privacy key in the door. We returned from breakfast and left the room for the day by 9:30 a.m., removing the Privacy sign. After a full day of sight-seeing, we returned to find our room completely untouched. When I called the front desk, I was referred to Housekeeping, who asked me if I had a voice mail message. There was in fact a message, from 5:30 p.m., stating that since Housekeeping hadn't been able to access the room (since they saw the Privacy sign between 8:45 and 9:30 a.m.), they hadn't cleaned it. I was asked to leave a message for the Director of Houskeeping, who never returned my call. When I checked out, I expressed my dissatisfaction, and was told that the hotel manager would call me on Monday - no call has been forthcoming.
Since these suites have to be paid for in advance, I got the impression (right or wrong), that once the money is in hand, the level of service for Housekeeping drops off at this property.
Enjoyed our stay in Seattle!
- January 1, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Drove up to Seattle from Portland with my wife and two sons, ages 6 and 3. Property was easy to find, and we were blessed to find on-street parking immediately in front of the lobby, saving us $10/ day for parking. Check-in staff was pleasant and answered my sight-seeing questions thoroughly, providing a generic yet descriptive map for our reference. Our 3rd floor 1-bedroom suite was just outside and to the right of the elevators, an immediate cause of concern. Although hallway and elevator traffic could be easily heard in the living room with the door closed, it was quiet in the bedroom with the door was closed. Room was clean and smoke-free. Kitchenette was great, enabling us to bring back leftovers and store in fridge. Beds were comfy and clean, though a little too soft for my taste. My wife liked them, and the kids slept through the night. Noise from the street was non-existent. The phone in the bedroom wasn't working. Called front desk and had someone knocking on my door in (literally) 5 minutes to fix the problem. Climate control could be better; took all night to "heat" the room with thermostat at 85 degrees and fan on high. Buffet breakfast was well-stocked and provided a great meal to start the day, especially with a family of four, although the pancakes on the first day were hard and dry. Property is a short 10-15 minute (uphill) walk to Key Arena and the Seattle Center/ Space Needle. Didn't encounter any panhandlers along the way. City bus to Pike Market stops right across the street, and the return bus stops on the backside of the property. Very convenient!! I was very happy with our stay and look forward to returning.