We booked a deluxe bund-view room with a king bed, but were given a regular bund-view room with two double beds. I called the front desk and was told the type of room we booked was all full. The girl said she could move us to another room tomorrow. I refused her offer and demanded an upgrade right away. 2 minutes later, she called and moved us to the executive floor, where we stayed for the entire 5 nights. (I speak fluent Chinese, which probably helped a lot.) Other than that incident, we were very satisfied with the room and the staff. The hotel is located in a not-so-pleasant neighborhood, but near many city attractions.

Stay at least 3 times and find to be good for recommending. Really vaule for money but sometime quite disturbed by the massage parlour's staff standing beside the passenger elevator trying to get business. I liked most is the romantic roof top bar whereby you can have night view of the Shanghai City and Pearl Tower. Overall, worth staying...

Overall I was very pleased with this hotel. I got a three day package at a great rate in a city where hotels are very expensive. I had all the standard ammenities and a pool. The location, although not attractive was close to everything and I had a fabulous view of the city from the 20th floor. The staff was pleasant, especially the concierge who gladly wrote the names of places I wanted to see in Chinese for cab drivers. I also enjoyed the pool which was open late, but the sauna and steam room were not open. Maybe because I was there in slow season (January). On the down side, the carpets need replacement and the food was awful, but everything I ate in China was awful. Hotel breakfasts are always overpriced. I booked the least expensive room, so it was tiny, but attractive. I would recommend upgrading to a larger room. Otherwise, I would definitely stay there again.

Staff is rude and inconsiderate. I reserved a suite and they gave us a regular room. When I asked for a suite they moved us to a "suite" that was unfurnished in the living room area. The concierge staff was not helpful or not knowledgeable about the area. They steered us in the wrong areas and direction two different times. The breakfast in this hotel was horrible, let me repeat horrible. The restaurant was dirty, let me repeat dirty. I would not recommend this hotel. Location was not that great either. This was the worst hotel of our 2 week trip to China.

the elevators are a mess, waited nearly 40 minutes one morning to have one stop on our floor. otherwise i feel the hotel exceeds quality compared to price. also the location is great