Best Western Chateau Suites Hotel Shreveport
- 4 out of 5
- Avg. Member Rating
- 12
- Reviews
Southern Traveler
- April 15, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
After reading the previous reviews I was pleasantly surprised by the hotel. Alot of work must've been done recently because not only was my room immaculate but the staff was some of the nicest and most professional that I've ever met. Their lounge is a comfortable friendly atmosphere that really made me feel at home. I'm leaving tomorrow morning and will definently be staying here again!
loved it the first time, nightmare the second time
- October 29, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Stayed back in Feb. the first time, no real complaints. I only wished that there was a safe in the room, and that the bathroom was more updated. I went back again Oct. 24th-part of 26th. I arrived at 9am after a long overnight drive from New Orleans. I asked to get a room as soon as possible. The lady at the front desk took my cell-number and said that she would call as soon as our room was cleaned. I headed off to the casino to kill some time. It was now 2pm, no sleep and no phone call. I went back to the hotel and as I walked into the lobby the lady at the front desk looked at me and said, "uh-oh!" Sat around for another half-hour or more while they franticly sent housekeepers to ready a room. This time when i got into my room the TV in the bedroom was tiny and on a wobbly stand and the hairdryer looked like some contraption out of the 60's.
Sunday I awoke to very loud noises. I called down to the front desk and was told that they were insatlling security cameras. Then I opened my door to see all other doors on that floor were removed!! There were workers moving furnature, removing carpet and hammering on who knows what. Called down again and told the lady at the front desk what was going on. Her responce to our complaint was that she had just started her shift. We decided to check-out. We did not want to pay for our Sunday since we were leaving. She wanted to charge us for a half-day. We asked her to contact the manager and were not charged for the half-day.
ASK IF REMODELING IS FINISHED BEFORE CHECKING IN!!!!
Old and DIRTY, Don't waste your Money!
- October 28, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
Not to great of an motel. Unless you like stained carpets. Hair dryer was like something from the 50's and had dust all over it. Go somewhere else and stay and you will enjoy your stay in a newer motel. Breakfast>>> FREE cold biscuits, cold pancakes. We went for an alone weekend with no kids and spent a little more than usual, should of just stuck with my **-
** dollar motels. We will next time. Hope this helps.. Oh lady at front desk was nice..
Ok hotel for the area
- April 20, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
I stayed at the Chateau Suite Hotel for a short vacation weekend. Checking in was fast and easy and the staff was friendly. There were a lot of activities going on in town during my visit, and security at the hotel was superb. The breakfast was great and the serving staff was friendly and attentive (can't be beat!). I also enjoyed the complimentary cocktail in their bar. The workout facilities weren't great, but they were better than I expected.
My only complaint was the cleanliness of the hotel: there was small bits of trash on the floor of my room and under my bed, the complimentary shampoo appeared to have been open and the stairwell and hallways in the building were obviously unvacuumed. Some people would really consider this unacceptable, but I took it in stride since we got a great price and the location was good. Nothing felt dirty, just a bit unclean. Didn't feel like it was worth it to bother the staff since I didn't spend much time at the hotel anyway.
Be careful of carpets and 2nd billings
- March 22, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Front Desk and breakfast staff were very nice and prompt. Happy Hour bartender was absent and absent minded. Room appeared nice until we noticed clumps of hair and other debris on the carpet; plus not all the trash cans had been emptied of the previous customer's trash. At checkout I was asked if the previous card I had given for incidentals was still good. I said it shouldn't matter as we had pre-paid for the room through online travel website. The desk clerk never said a word. Turns out they charged me for the room. Have not been able to get this money refunded, yet.