My husband and I spent our 10th anniversary here, and absolutely loved it! We stayed in a deluxe suite, and it was worth every penny. The new renovations are beautiful, modern & elegant, and very relaxing! The front desk, concierge, and bell staff were all very courteous and extremely helpful. The beds were very comfortable, and the couch was great for napping. Large flat screen TVs in both rooms of the suite, and a dvd player. The alarm even had an MP3 cable so you could listen to your iPod through the alarm speakers. There was a lack of counter space in the bathroom, so make-up in the mornings was a little tricky, but the rain shower was wonderful, as were the toiletries. No matter what time we left our room for the day (even after noon), we always came back to a freshly made bed, emptied trash cans, and a restock of anything we needed. The rooftop deck was beautiful and comfortable. There's no pool, but I'm not up for swimming when the high is only low to mid 80's anyway. The hotel is located very close to many things, and a short bus or El ride to anywhere else you'd want to go. I can't imagine staying anywhere else in Chicago - the Raphaello was everything we wanted!

I love this location. Everything in the hotel is redone and staff is excellent. If you need to be downtown in the heart of everything, this is the best value. Our room had a nice layout with a desk, large bathroom, and plasma tv. We were pampered with robes and slippers and great beds and linens. Just park your car and leave it. We were down for the night and the next day and even in the cold were able to walk to everything from great places to eat and to shop on Michigan avenue. I would recommend this hotel for a quick getaway or for when you need to be downtown for meetings, etc. without the drive.

my daughter and her family in the neighborood in a small apartment, therefore i have to stay in a nearby hotel when i visit. this hotel is in the same block as my daughter's apt bldg (i am in good shape for 73, but i don't like to walk far when its cold) and this hotel has exactly what i need: comfortable bed, coffee maker, microwave oven and easy to use flatscreen TV. the room was clean with new furnishings. my daughter didnt think i'd like the rainforest showerhead, but i did. and they do provide showercaps. i can't really comment on the service because my daughter checked me in (my room was pre-paid thorugh a discount booking website) and i never have to rely on concierges or other hotel staff for restaurants and other activities or info b/c my daughter handles that for me. i've stayed in about 3 other hotels in this area and my daughter thinks this one is the best for me because it is clean, comfortable, nicely-furnished but most of all, with the coffee-maker and microwave, i can easily attend to my own breakfast w/o ordering room service or going out to a restaurant

When we arrived at check in time, our room was not ready. We chose to wait in the lobby and the room was ready within 15 minutes. The staff was helpful and friendly. Parking is available around the corner for $22 a night. The room was wonderful. The king sized bed had 4 feather pillows and a down comforter. The shower has a huge "rainforest" style showerhead--very refreshing. Robes and slippers were also provided. I would definitely stay here again.

After driving across the country from CA to ILL I was looking forward to a nice quiet night in a room,room service and no more driving. Even though the site of the hotel mentions their restaurant it does not exist. If I had known this I probably would not have booked this hotel. I then had to go out to obtain a meal,the last thing I wanted to do after driving so many hours. I then discovered that the phone in my room did not work. A repairman turned up,could not figure out the problem and it was not repaired during my stay.When checking out and asked if i enjoyed my stay I provided the details of my disappointment,.....there was no response. I had to use my cell phone for all calls. When Icontacted the hotel via email all they would consider offering me was a discount on my next stay. Why would i want to stay there again. I paid 100% of the fees and received 65% of the services promised.