My husband and I have been to Key West several times. We chose this hotel last minute and thought since it was boasting the Hyatt name that we couldn't lose. Boy, were we wrong! First, since it was a last minute, we called the hotel directly and the rude man that answered the phone said he couldn't help us and that we had to book online. Okay, we thought. Odd, but okay. Once we got there, we were told by another rude woman working the front desk that for our $* PER NIGHT, we got an internal room with no balcony after the rude man on the phone said that "all our rooms have balconies". Instead of searching for another room last minute and wasting preciuos vacation hours, we decided to stay only to find out later that the toilet didn't flush properly, the highly advertised bathroom spa tub didn't work and don't even THINK about staying 1 minute past the 10am checkout time. We left our room at 10:01am and the cleaning staff was impatiently standing outside our door. Apparently, every 30 minutes you stay past 10 am you have to pay $*. It was an awful experience and we will l never return to a Hyatt property again.

"My wife and I were very happy with this location. It's a Hyatt vacation resort, so very nice, especially for the price."